Account Manager

Job Title: Account Manager Department: Operations Reports To: Operations Manager / Director of Operations Job Summary: The Account Manager is responsible for managing customer relationships while ensuring the successful execution of daily freight operations. This role serves as the main point of contact for assigned accounts and oversees the dispatching of shipments from pickup to delivery. The ideal candidate is highly organized, customer-focused, and capable of balancing service expectations with operational efficiency. Key Responsibilities: Account Management & Customer Service Serve as the primary point of contact for assigned customer accounts. Build and maintain strong relationships with customers through consistent communication and reliability. Understand customer needs, service requirements, and performance expectations. Provide accurate rate quotes and lane guidance when requested. Proactively communicate shipment status, delays, or issues. Ensure customer satisfaction while meeting company profitability goals. Dispatching & Operations Schedule and dispatch carriers for customer shipments. Track loads from pickup through delivery to ensure on-time performance. Resolve issues related to delays, breakdowns, missed appointments, or service failures. Ensure all load details are entered accurately into the TMS and tracking systems. Confirm pickup and delivery appointments with carriers and customers. Maintain consistent follow-up and documentation on all active shipments. Carrier Management Source, negotiate, and book qualified carriers for each shipment. Verify carrier compliance including insurance, authority, and safety requirements. Build and maintain a reliable carrier network. Ensure carriers understand shipment expectations and service standards. Performance & Productivity Meet or exceed expectations for loads covered per day and overall account productivity. Maintain a high level of on-time pickup and delivery performance. Minimize service failures, claims, and escalations. Manage workload efficiently to support multiple shipments simultaneously. Administrative & Reporting Maintain accurate records of shipments, communications, and documentation. Assist with reporting on KPIs such as load volume, service level, and customer performance. Support billing, claims, and documentation requests as needed. Qualifications: 1+ years of experience in logistics, freight brokerage, dispatching, or account management preferred. Strong understanding of transportation terminology and operations. Excellent communication and problem-solving skills. Ability to multitask in a fast-paced environment. Strong attention to detail and organizational skills. Proficiency in TMS systems, Microsoft Excel, and Google Sheets preferred. Skills & Competencies: Customer-focused mindset Strong negotiation skills Time management and prioritization Accountability and ownership of accounts Ability to work independently and as part of a team Professional communication (phone, email, and internal messaging) Work Environment: Office-based Fast-paced logistics environment with time-sensitive deadlines. Requires flexibility in work hours to support customer operations. Success in this role looks like: Accounts are serviced consistently with minimal escalations. Shipments are dispatched and tracked efficiently with strong on-time performance. Load coverage expectations are met daily. Customers trust you as their go-to contact for operational needs. Operations run smoothly with accurate documentation and communication. Job Type: Full-time Pay: $50,000.00 - $85,000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Education: Associate (Required) Experience: Logistics/Transportation: 1 year (Required) Language: English (Required) Shift availability: Day Shift (Required) Ability to Commute: Houston, TX 77056 (Required) Work Location: In person