Call Center Rep

A neurology Call Center Representative is a healthcare-focused customer service role that supports patients, providers, and administrative teams within a neurology practice. Your role is critical in ensuring smooth patient flow, accurate scheduling, and timely communication between patients and providers. This role manages high-volume calls, gathers accurate patient information, and ensures efficient appointment scheduling while delivering excellent patient experience across phone, email, and in-person interactions.Key Responsibilities:Patient Communication & Customer ServiceGreet and assist patients and visitors professionally via phone, email, and in personHandle high-volume inbound calls, schedule appointments, and respond to general inquiriesProvide patients with clear information regarding practice policies, appointment requirements, and next stepsHandle patient complaints professionally, ensuring confidentiality and compliance with HIPAA regulations Support patients in distress and respond appropriately to urgent situationsConduct follow-up calls for missed appointments, support patients in distress and respond appropriately to urgent situationsScheduling & RegistrationSchedule appointments using established provider templates to ensure efficient patient flowCreate, update, and verify patient records within scheduling and electronic medical record (EMR) systemsGather and enter detailed patient information accurately across multiple systems Communicate appointment add-ons, delays, cancellations, and no-shows to leadershipMaintain efficient registration flow and readiness for clinical staff Administrative & Systems SupportUtilize practice management and EHR systems to manage patient information securelySafeguard patient information and always maintain confidentialityManage phone and fax communications and relay messages appropriatelyMaintain electronic and manual filing systemsPrepare monthly marketing flyers, stamp and mail trifold materialsGenerate reports in support of departmental goals and operational needsMaintain supply inventories and communicate needs to the team leadQualificationsMinimum of 1 year of experience in a medical receptionist, call center, or customer service rolePrior medical call center experience preferredExperience with electronic scheduling systems and EMR preferredProficiency with multi-line phone systems and computer-based applicationsStrong organizational skills with exceptional attention to detail Excellent interpersonal and communication skillsAbility to work independently while following established workflowsAbility to handle confidential information with discretion and professionalismPerform additional administrative duties as assignedBenefitsMedical, Dental, and Vision insurancePaid Time Off401(k) Retirement PlanGreat Work Environment