Sous Chef

Radio Bakery Sous Chef will be responsible for supporting the Bakery Chef and managing the team to ensure the BOH operations are done to the highest standard. They are also responsible for overseeing counter service and understanding the operation of the bakery as a whole. The Sous Chef primarily reports to one location but supports bakery operations at multiple locations depending on the needs of the business.    Reports to:  Bakery Chef and Ownership Team    Direct Reports : Servers, Bakers, Prep Cooks, Porters    Key Relationships:  Bakery Chef and General Manager    FLSA Classification : Exempt   Responsibilities:    Operations   Opens and/or closes the bakery per Radio Bakery’s standards   Manages the team in their daily responsibilities and provides clear, effective direction    Performs all POS functions, including comps, voids and transfers   Ensures the bakery is set up for success and side work is continually being monitored and completed.    Ensures Radio Bakery’s steps of service are met for every guest    Work Counter with team as necessary Trash management   Pest Control   Kitchen Repairs & Maintenance   Ordering & Inventory: Food, Smallwares, disposables   Upholds our high standards for daily baking and food production    Menu Knowledge     Keeps current with Radio Bakery menu and can describe all items    Understands different types of allergy restrictions and is able to guide guests through the menu seamlessly    Learns and understands the cooking techniques and processes used in the bakery     Compliance   Actively strives to ensure that Radio Bakery remains compliant with all local, state and federal employment laws and Department of Health standards   Supports the onboarding process to ensure the completion and compliance of all related documentation   People Practices   Remains up to date and compliant with Radio Bakery HR practices and company policies    Resolves   staffing issues with callouts and replacements in a timely manner, according to our policies   Acts as a role model and provides continuous constructive feedback and guidance to the team; continuously coaches team and creates opportunities for improvement   Fairly and consistently executes corrective action with team members when necessary and in compliance with Radio Bakery’s HR practices   Communication   Actively cultivates and maintains strong, caring relationships with guests, vendors, and neighboring businesses   Along with Pastry Chef and ownership team, regularly communicates relevant Radio Bakery news and initiatives with the team   Training   Ensures team is completely trained and knowledgeable in all aspects of service   Holds team accountable for effectively completing their position’s specific job responsibilities according to Radio Bakery standards   Educates team on all aspects of food and beverage, daily and through continuing education   Communicates daily menu changes to the FOH team     Cash Responsibility     Strictly follows general business guidelines for cash handling    Carefully detects counterfeit tender with provided materials     Qualifications:     2+ years of management experience in a bakery or restaurant    Fluent in in both written and spoken English    Excellent verbal and written communication skills   Proficient with POS Systems, Microsoft Office Suite (Excel, Word, Outlook, Power Point)   Demonstrates leadership characteristics, which inspire team members to meet and exceed standards   Approaches projects with multi-tasking, problem solving, attention to detail, critical thinking and receiving delegation   Takes initiative and follows through   Ability to work nights, weekends and holidays, and variable schedule per the needs of the business    Education:     Preferred Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise gained on the job   Holds NY Department of Health & Mental Hygiene Food Protection Certificate    Physical:     Ability to stand for extended periods of time    Ability to bend/climb stairs as necessary    Ability to lift/push 50+ lbs.    Meets grooming standards as outlined by employee guidelines    Ability to perform essential job responsibilities and maintain professionalism under pressure    Attends mandatory meetings, including team meetings, leadership meetings, etc.    More detail about Radio Bakery - Prospect Heights part of Rolo's, Radio Bakery & Hellbender, please visit