Patient Portal Senior Product Manager

All Jobs > Patient Portal Senior Product ManagerAt Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.Position SummaryReporting to the Director of Product, the Patient Portal Senior Product Manager owns the patient-facing digital experience at Gifthealth, including the portal, mobile app, onboarding flows, notifications, and engagement surfaces. This position drives the patient's experience as a key competitive differentiator for Gifthealth.We are seeking a Patient Portal Senior Product Manager to support the product team in serving our key patients' needs, ensuring alignment with organizational goals, operational excellence, and compliance standards.Key ResponsibilitiesOwns the patient-facing product experience end to end, including the portal, mobile app, onboarding flows, notifications, and ongoing engagement mechanismsDrives product execution from concept to launch by writing clear specifications, managing the backlog, and ensuring smooth coordination across engineering and designDefines and evolves the patient experience product strategy in partnership with the Director and VP of Product, aligning roadmap decisions with business goals and patient outcomesRepresents the voice of the patient by synthesizing qualitative research, behavioral data, operational insights, and escalation feedback into clear product prioritiesPartners cross-functionally with UX, Engineering, Patient Services, and Customer Success to ensure patient experiences are intuitive, reliable, and operationally soundBalances discovery and delivery by validating problems and solutions while maintaining momentum toward shipping meaningful improvementsMeasures and optimizes patient engagement and experience outcomes, using data and feedback loops to inform iteration and continuous improvementQualificationsEducationBachelor's degree in computer science, engineering, design, or related field OR equivalent practical experience (Required)Licensure/CertificationNoneExperience5–7 years of product management experience (Required)Direct experience owning a customer-facing digital product (app, portal, or consumer web) (Required)Healthcare or patient focused industry experience (Required)Track record of shipped features with measurable outcome improvements (Required)Experience in digital health, pharmacy, or patient-facing healthcare products (Preferred)Experience taking over a product domain from a contractor or predecessor and rapidly building ownership (Preferred)Experience with engagement product mechanics (notifications, onboarding, retention) (Preferred)Experience rapidly building ownership over an inherited product area (Preferred)Knowledge, Skills, & AbilitiesKnowledge of consumer-facing digital product management (app, portal, or web); patient experience and healthcare domain fundamentals; product discovery, specification writing, and delivery practices; and backlog management and agile/iterative delivery (Required)Knowledge of digital health, pharmacy, or patient-facing healthcare products; engagement product patterns (notification systems, activation flows, retention mechanics); and contractor-to-FTE transition and knowledge transfer (Preferred)End-to-end product ownership for a consumer-facing digital surface skill (Required)Stakeholder management skills (across UX, engineering, and ops) RequiredExcellent written, verbal, and interpersonal communication skills (Required)Ability to synthesize qualitative and quantitative patient research into product decisionsAbility to write specifications writing for immediate engineering action (Required)Ability to take over a product domain from a contractor and ramp up quickly (Required)Ability to operate independently without close management (Required)Ability to advocate for the patient inside the product org with a clear point of view (Required)Ability to make prioritization calls under ambiguous circumstances without waiting for perfect information (Required)J-18808-Ljbffr