Waitstaff

Division/Department: Food & Beverage Location: Black Bear Casino Resort - Onsite Reports To: Restaurant Manager Probationary Period: 90 days – Full time; 120 days – Part time FLSA Status: Non-Exempt (hourly) Classification: Class C Gaming Licensure Driver’s License: Level 0 - No Driver’s License required Rate of Pay: $10.59-$10.96 plus tips (Averaging $35.73 per hour) Responsibilities: Presents menus to guests, suggesting dinner courses, appropriate beverages, and answering questions regarding food preparation. Writes orders on the check. Relays order to the kitchen and serves courses from the kitchen and service bars. Garnishes and decorates dishes prior to serving Serves meals to guests according to established rules of etiquette. Serves guests from the chafing dish at the table as necessary. Ladles soup, tosses salads, portions pies and desserts, brews coffee, and performs other services as determined necessary. May be required to prepare and serve alcoholic beverages to customers, as needed. Strictly follows State of Minnesota guidelines for the checking of identification of customers who appear to be under 21 years of age. Follows serving guidelines for intoxicated customers and advises the manager on duty if the customer appears to be under excessive influence for a determination as to the continued service of alcohol. Observes guests to respond to any additional requests and to determine when the meal has been completed. Totals bills and accepts payment or refers guest to host/hostess. Removes dishes from table, as necessary, and carries them to the kitchen. Resets tables at the conclusion of each course. As necessary, funnels the food from both sides of the cook line. Visually inspects the food presentation, proper portion size, and cleanliness. Assists in the set up of salad station with the assistance of the salad person. Assists in setting up server trays for pick up by the server. Ensure plates are arranged in sequence beginning with the pivot point. Assists in always maintaining the cleanliness of the line. Keeps the line stocked at full par levels (jellies, whipped butter, syrup, butter, margarine, syrup, paper products, carry-out items, salad, dressings, croutons, parmesan, etc.). Maintains and uses warm sanitizing solution. Monitors hot and cold food temperatures throughout the shift. Maintains a high level of cleanliness and hygiene. As necessary, observes timing of all orders to comply with restaurant specifications. Communicates with the kitchen staff. Becomes knowledgeable of the complete menu and menu specifications to include plate size, garnish, plate set up, accompaniments, sauces, and portion size. Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems. Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers. Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community. Required to maintain proper attendance including reporting to work on time in accordance with applicable policies. Maintains a clean and organized work area. Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary. Qualifications: No Driver License Required Must meet the age requirement of 18 for the Minnesota Chippewa Tribe liquor ordinance. Alcohol Awareness Training is required and will be provided. Demonstrated experience as a server, waiter/waitress is preferred. Knowledge of cleanliness and sanitation standards for food serving is required. Knowledge of personal cleanliness standards and ability to conform to good hygienic practices is required. Strong customer service skills are required. Mathematical ability is preferred. Ability to communicate effectively orally and in writing is required. Ability to work independently and establish priorities is required. Attention to detail and accuracy is required. Ability to establish professional and harmonious working relationships on all projects and with all parties involved. Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies. Subject to pre-employment and annual background checks. PHYSICAL REQUIREMENT: Prolonged standing and walking are required. Lifting and carrying up to 25 pounds is required. All employees should thoroughly wash hands and arms with soap and water before starting work and wash hands during work hours as often as may be required to remove soil and contamination as well as after visiting the washroom. Subject to inside environmental conditions, including work in a smoking environment. T he Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang ( Where the water stops ), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse , supportive , and inclusive workforce that employs Fond du Lac Band members, native peoples , and those from our surrounding communities . As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promot es our language, culture, and the preservation of our natural resources . The Fond du Lac Band is a n employer that cultivate s the growth of our employees and our programs ; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac O rdinance #12/94 (TERO). Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.