Chatbot Developer
Conversational AI Chatbot Developer for YAVA in Hartford, CTStart Date: As soon as possibleDuration of the engagement: 6+ monthsPreferred location: Hartford, CTRate Card Role: Developer - Specialized IIIPosition SummaryThe Aetna IT Delivery organization, within CVS Health's Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Conversational AI Chatbot Developer to drive the overall user experience for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for implementing the conversational flows to deliver a superior user experience. This role is responsible for implementing the conversational dialogs, partnering with product and technology partners to understand the requirements, influence features, and design.You will make an impact by:Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systemsApplying clean coding skills and best practicesCollaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intentsCollaborating with teams and other developers to design, develop, test, deploy and maintain a chatbotTroubleshoot bots, debug, and deploy chatbots on various channels (voice/chat)Leveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applicationsIntegrate chatbot solutions with multiple platformsEnhancing user effectiveness of the conversational agents with the help of advanced technologiesContinuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunitiesTuning and enhancing Speech to Text modelsRequired Qualifications5+ years software delivery experience3+ years of Chatbot development experience with IBM Watson Assistant, or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)3+ years training and improving intent recognition by curating the appropriate training data sets3+ years applying Conversational AI best practices (e.g. NLP and training data best practices)1+ years of experience in CICD, Git, unit-testing and source code management1+ years of knowledge of cloud development and deployment principles1+ years of working in an Agile environment, with knowledge in DevOps approaches, end-to-end software development processes and business requirementsPreferred QualificationsExperience with working on watsonx Assistant and watsonx OrchestrateBackend (server side) development experience either in Java, node.jsMulti-language background and experience working with programming languages such as Python, Java, Javascript/TypescriptExperience with IBM Voice gateway and / or IBM Discovery is a plusKnowledge of automated speech recognition, including SSML tagging for TTSEducationBachelor's degree in computer science and engineering or STEM or equivalent experience (high school + 4 years of relevant experience).