Guest Service Manager

Guest Service Manager (FOH) - Lancaster, PALead the floor, elevate the experience, and grow your career! Casual Restaurant $55-60k, benefits, great hours We're hiring a Guest Service Manager who lives and breathes hospitality and puts guests first on every shift. As the service team captain in Lancaster, PA, you'll run real-time dining room operations, coach a high-performing front-of-house crew, and turn great service into lasting loyalty. If you're ready to balance celebrating wins with hands-on coaching, this Guest Service Manager role is built for you. What You'll OwnTeam LeadershipPerformance Management: Lead FOH operations with elite standards and give real-time feedback that keeps service sharpCoaching & Development: Mentor staff to raise service quality, lead performance reviews, and manage progressive discipline when neededCulture Driver: Model our mission in every guest and teammate interaction and set the tone for the shiftGuest ExcellenceExperience Oversight: Execute service standards that exceed expectations and build brand loyalty in Lancaster, PAConflict Resolution: Step in on complex guest concerns and support your team with calm, expert solutionsRevenue Promotion: Spot opportunities for upselling, leverage guest feedback, and drive social media engagementOperations & AdministrationOperational Mastery: Maintain full proficiency across all FOH stations and proceduresGrowth Focused: Drive revenue by managing guest feedback channels and monitoring social engagementOperations: Oversee opening/closing procedures with strict adherence to standardsAdministration: Use tech to manage schedules, timecards, performance reviews, and ordering with high accuracyWhat You BringExperience: 4+ years of management in a high-volume setting. Hospitality leadership and POS proficiency preferredCommunication: Exceptional verbal and written skills. You can rally a team and handle guests with professionalismTraits: Detail-oriented, self-motivated, and proactive. You prioritize well and solve challenges fastAvailability: Flexible schedule required, including evenings, weekends, and holidaysTechnology: Proficiency in Microsoft 365 (Outlook, Teams, Word, Excel), HRIS platforms for scheduling/timesheets, and reservation systemsReady to lead service excellence as a Guest Service Manager in Lancaster, PA?Apply today: Send your resume to nate@geckohospitality.com