Technical Support Specialist

At Capsa Healthcare, we are more than just a healthcare company. We are a team dedicated to engineering better care and empowering healthcare professionals with innovative solutions. Join us in our mission to shape the future of healthcare that may even help take care of your family members one day! View our suite of product solutions offered to clinicians at www.capsahealthcare.com. We are seeking a Technical Support Specialist who will work as part of a dynamic service team to assist with technical customer service issues of healthcare products, enhance patient care, safety, and caregiver workflow. Become part of a team that supports the backbone of healthcare. We are a global company, and we are looking for someone who shares our commitment to enhancing the healthcare experience through innovative design. If you are ready to make a difference and help shape the future of healthcare, apply now! Position Location Preferred; Canal Winchester, Ohio or East Coast time zone As the Technical Support Specialist, your contributions to the team will include: Technical customer service and support, primarily via telephone and email for customers of Capsa Healthcare product Provide technical support to external customers focusing on root cause analysis; tasks may include software and hardware troubleshooting, use of remote access software, and other support tools. Work schedule is 8-5, with flexibility to work other hours/shift, depending upon future business needs. Participate in regularly assigned 24/7, on-call rotation, and temporary shift changes due to product version roll-outs and other business demands. Perform service request clarification and product warranty verification Respond promptly to customer inquiries regarding part and service requests What We Ask Of You Required: Minimum of three years' experience in customer service or technical support Preferred: BA/BS Understanding of ERP and CRM system; Capsa currently uses Syteline and Salesforce.com Experience measuring AC and DC voltages with a voltmeter What Capsa Offers Commensurate salary Paid time off Paid holidays Medical, dental and vision insurance Paid parental leave 401(k) with company match Company-paid Life, AD&D and Long-term disability insurance Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury and Hospital Indemnity insurance EEO/Vet/Disabled J-18808-Ljbffr