Customer Service Supervisor

Salary$56,107.00 - $65,927.00 AnnuallyLocationChesterfield, VAJob TypeFull-TimeJob Number26-00764DepartmentUtilitiesOpening Date05/11/2026Closing Date5/17/2026 11:59 PM EasternDescriptionBenefitsQuestionsMinimum QualificationsMust have at least two years' experience training and coaching staff. Working knowledge of new construction connection fees, collection fees, completing applications and analyzing multiple reports. Ability to exercise tact and independent judgment in dealing with the public. Must possess excellent leadership abilities and strong team building and facilitation skills. Strong communication and excellent written and oral communication. Excellent personal computer skills including Microsoft applications and an aptitude to learn other computer software required. High school diploma or GED; college coursework in business administration or a related field preferred; four years of experience in customer service, including one year of experience in a supervisory or lead capacity; or an equivalent combination of training and experience. Pre-employment drug testing, FBI criminal background check and education/degree verification required.DutiesThe Chesterfield County Department of Utilities is seeking a leader who can successfully balance the demands of multiple priorities while maintaining positive staff relations and outstanding customer service to our residents. Work closely with the Customer Operations Manager to ensure quality of service, accuracy and timeliness of all water and wastewater applications and charges. Investigate and resolve difficult and sensitive customer inquiries and complaints. Monitor front counter statistics and customer interactions. Provide direct coaching to ensure policies, procedures and Chesterfield County's Code of Ethics are followed. Develop and maintain effective working relationships with internal and external customers. Under general supervision, performs work of moderate difficulty in supervising and participating in the work of staff engaged in providing a variety of customer assistance to the general public; performs related work as required.ShiftMonday - Friday; 8:30 a.m. - 5:00 p.m.Work LocationUtilitiesChesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and InclusionFor Information On County Benefits, View Employee Benefits Summary.01Do you have a high school diploma or GED? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)YesNo02How many years of professional experience do you have coaching and training of public utility, or other related business related environment? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)Less than 1 year1 - 3 years3 - 5 years5 - 10 years10 - 15 yearsMore than 15 years03How many years of experience do you have using Microsoft Office software to include Word, Excel, Access and Outlook? (Please answer accurately. Failure to respond accurately will result in disqualification from consideration.)Less than 1 year1 - 3 years3 - 5 years5 - 10 years10 - 15 yearsMore than 15 years04How many years of customer service experience do you have in a public utility or other business environment? (Please answer accurately. Failure to answer accurately will result in disqualification from consideration.)Less than 1 year1 - 3 years3 - 5 years5 - 10 years10 - 15 yearsMore than 15 yearsRequired QuestionEmployer Chesterfield CountyAddress Human Resources Department9901 Lori Road / P.O. Box 40Chesterfield, Virginia, 23832Phone 804-748-1551 (Office)Website http://www.chesterfield.gov