Senior Director, Portfolio Leadership
Key ResponsibilitiesCommercial Strategy & GrowthCo-own revenue growth, contributing directly to pipeline development, deal strategy, and win executionPartner with Business Development (BD) and Subject Matter Experts (SME) to shape client opportunities into scalable, high-value solutionsActively participate in client engagements, proposals, and bid defenses as a solutions expertIdentify market trends and translate them into commercial offerings, differentiated capabilities, and repeatable solutionsPartner with Business Development, Marketing, and Inside Sales to support market-facing content, campaigns, and outreach aligned to solution offeringsSolution Architecture & Offering DevelopmentLead the design and evolution of integrated, client-centric solutions across PBS and other Cytel servicesTranslate complex client needs into clear, executable solution frameworks that balance value, feasibility, and profitabilityLeverage the PBS and other Cytel service catalogues, ensuring offerings are modular, scalable, and commercially compelling solutions to meet customer needsPartner with Global Functional Heads (GFHs) to align capabilities with market demand and future growth areasPortfolio Leadership & Value DeliveryOversee portfolio delivery to ensure alignment with commercial commitments and client outcomesEnsure strong linkage between solution design, scope, pricing, and delivery executionDrive financial performance, including margin optimization, forecasting accuracy, and resource efficiencyEstablish governance to proactively manage risk, scope evolution, and client satisfactionOperating Model & Cross-Functional IntegrationOperate within an agile, commercially aligned model connecting BD, SAM, delivery, and functional SMEsEnsure seamless handover from sales to delivery, maintaining continuity of solution intent and client expectationsEnable data-driven decision-making through KPIs tied to growth, profitability, and delivery performanceClient Engagement & Market PresenceServe as a senior point of contact for strategic clients, particularly in complex or high-value engagementsBuild Cytel's reputation as a thought partner in advanced analytics, patient data, and real-world evidence, together with the SMEs in each of these spacesRepresent capabilities externally through industry engagement, thought leadership, and client forumsKPIs & Success MetricsCommercial Success KPIsProposal volume (number of opportunities supported)Competitive hit rate (win rate vs competitors)New business awards (NBA) value at or above budgetRevenue contribution from supported and influenced opportunitiesPipeline value shaped through solution architecture engagementGrowth in average deal size and multi-service solution adoptionGross margin performance aligned to targetsCustomer Success KPIsClient satisfaction (CSAT/NPS) for supported programsClient retention and expansion within key accountsUpsell and cross-sell revenue contributionDelivery aligned to defined client outcomesOperational Alignment KPIsForecast accuracy between sold and delivered scopeQuality of scope definition and change managementEffectiveness of sales-to-delivery handoverQualificationsEducationBachelor's degree required; advanced degree preferredExperience10+ years in life sciences services, clinical development, analytics, or consultingDemonstrated experience in solution design, commercial support, or complex deal shapingSkills & CompetenciesStrong commercial acumen with understanding of pricing, margins, and deal strategyExpertise in solution architecture and consultative sellingAbility to translate market needs into scalable service offeringsSuperb communication and client influencing skillsSolutions thinking with ability to see operational impact clearly to ensure successful delivery can be metHigh emotional intelligence and stakeholder managementAbility to lead through influence across global, matrixed organizationsCytel Inc. is an Equal Employment / Affi (Affirmative Action Employer). Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.J-18808-Ljbffr