Customer Experience Supervisor - AI-Driven Support

Integrated Specialty Coverages is seeking a Customer Excellence Supervisor to lead a small team of Specialists across insurance operations. You will balance hands-on workflow with AI-assisted coaching, ensuring quality, compliance, and timely service to brokers, insureds, and carriers. The role reports to the Manager and serves as escalation point for complex interactions. Candidates must reside in eligible states and have a client-focused mindset. #J-18808-Ljbffr