Mgr ServiceNow Platform

Job OverviewThe Manager of ServiceNow Platform is instrumental in elevating our organization's technology framework by spearheading ServiceNow initiatives. This role leads a team of ServiceNow professionals and is crucial in transitioning IT and non-IT services from traditional delivery to strategic business integration, focusing on innovation and operational excellence. The incumbent will champion the design, implementation, and continuous improvement of ServiceNow projects to optimize business processes and technology utilization.ResponsibilitiesStrategic Planning and Implementation: Support the executive team in developing a comprehensive roadmap for ServiceNow solutions, ensuring alignment with business objectives. Lead large-scale implementations, including setting up frameworks for ITSM, ITBM/SPM, ITOM and/or other modules within ServiceNow.Business Process Optimization: Conduct thorough assessments of existing IT/Non-IT processes and systems to identify improvement areas. Lead the design and execution of optimized workflows and integrated solutions that enhance operational efficiency and service delivery.Team Leadership and Development: Manage and mentor a team of ServiceNow professionals internal and external and other staff as assigned. Foster a culture of innovation and continuous learning to maintain high standards of technical expertise and service delivery. Manage support functions and coordinate with direct and indirect resources to ensure work is completed according to end user’s needs.Stakeholder Engagement and Management: Establish and maintain strong relationships with business, IT/Non-IT stakeholders to ensure alignment of services with business needs. Regularly engage with senior management to report on project progress and outcomes.Requirements Gathering and Analysis: Actively lead sessions to collect business requirements from various stakeholders. Analyze and prioritize these requirements to inform system configurations and customizations.Change Management and Training: Drive the organizational change management process associated with new technology implementations. Develop comprehensive training programs to facilitate smooth transitions and ensure widespread technology adoption and proficiency.Quality Assurance and Risk Management: Oversee the quality of implementations and ongoing operations. Identify potential risks associated with the ServiceNow platform and develop mitigation strategies. Ensure compliance with industry standards and best practices in technology management.Performance Monitoring and Reporting: Define and track key performance indicators (KPIs) related to ServiceNow operations and overall service management processes. Generate detailed reports and analyses for the leadership to aid in strategic decision-making.Financial and Budget: Annual budget and planning process for platform, contracts, licensing, and projects. Effectively and accurately estimate work effort and associated costs for deliverables. Manage to the yearly department budget.Required QualificationsB.S./B.A. in a computer-related field, Computer Science or an equivalent combination of experience, education, and training8 years in technology implementation or managed services, with a strong focus on enterprise solutions5 years direct experience with ServiceNow, managing its suite of services in complex environments3 years experience managing teams and complex projectsDemonstrated leadership skills with the ability to manage and inspire a team.Exceptional communication and negotiation skills, capable of effectively managing expectations and building consensus among diverse stakeholder groupsA strong inclination towards understanding and enhancing existing technological and process frameworksProven ability to navigate agile environments and lead change initiativesSkill in articulating and presenting business cases to stakeholders, ensuring alignment and securing project buy-inDedication to managing and delivering technology-driven business process improvementsAbility to facilitate problem solving among groups with varying needs and prioritiesExcellent analytical skillsITIL certifications Upon HirePreferred QualificationsAdvanced degree in technology or business administrationAbility to multi-task and prioritize workExperience within the Healthcare IndustryExperience in a large, complex organizationCertifications in ServiceNow modules, such as CSA, ITSM, or ITBM/SPM Upon HireAdvanced certifications in ITILBenefit OverviewFairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontractCompensation DisclaimerThe posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.EEO StatementEEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status