Design Center Resource Coordinator

ANDMORE is a wholesale market maker that fuels opportunities for buyers and sellers to connect, grow, and prosper through physical markets, design centers, and digital channels. We own and operate the largest wholesale showroom campuses in the world where retailers and designers source products for their stores and clients while also enabling 24/7 commerce through our digital marketplace. By integrating in-person and online experiences, we empower our customers to grow year-round as their business needs evolve. Las Vegas Design Center (LVDC) is located at World Market Center Las Vegas on the first two floors of Building A and offers interior designers and other members of the trade year-round access to a comprehensive selection of the industry's finest product lines. To learn more, go to www.lvdesigncenter.com POSITION SUMMARY The Design Center Resource Coordinator is responsible for welcoming visitors to the Design Center, checking them in, providing direction and information in a prompt, efficient manner, and assisting with LVDC administrative tasks and special projects. The Design Center Resource Coordinator is the only front of house position on the World Market Center Las Vegas campus and is stationed at the information desk in Building A. The position demands excellent interpersonal skills and reliability. POSITION RESPONSIBILITIES Providing exceptional customer service to LVDC customers and showroom partners Welcome guests and greet them cheerfully at the Building A information desk Direct vendors and other non-LVDC visitors as needed Utlize ANDMORE CRM to look up & validate buyers Check in and badge LVDC visitors including buyers, consumers, and vendors Educate consumers about LVDC upon arrival; connect consumers with Design Salon as needed Answer phone calls, handle general information questions and requests, and connect calls to appropriate personnel by transferring calls and ensure that no calls go unanswered. Assist other LVDC staff with special projects as needed Take notes during showroom manager meeting, produce and distribute minutes to attendees Maintain/manage LVDC documents, contact lists, schedules, etc. Communicate relevant building and ANDMORE updates to LVDC showroom staff Support LVDC events & related tasks Oversee the Building A Information Desk during Las Vegas Market QUALIFICATIONS High degree of poise and professionalism High attention to detail, and be highly organized Experience in the home furnishings and/or design industry preferred Excellent communication skills Ability to greet Design Center visitors, answer questions and provide clear directions Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to ANDMORE. While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to sit, stand, walk, use hands to handle or feel and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. PERSONAL CHARACTERISTICS Energy, drive, vision, and credibility to partner with the team whose operational excellence is critical to the success of the company Actively participates in creating and maintaining a work environment and culture that fosters team spirit high with a focus on the achievement of growth and profit objectives Sensitivity to the business practices, rules and regulations, effective business tactics, and cultural norms of the environment Excellent communication and interpersonal skills in dealing with internal staff, business partners and tenants, customers, and the local community Upbeat and positive attitude, commitment to winning results Self-motivation and deadline-driven focus Ability to maintain confidentiality and professionalism Self starter with the ability to work independently Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position. It is Company policy to comply with Federal and State Equal Employment Laws.