ERP Application Support Analyst - JD Edwards

Application Support Analyst – JD EdwardsFor more than 60 years, Tyndale has helped readers discover the life-giving truths of God's Word. Today we're one of the largest independently owned Christian publishers in the world. Though our business has grown, our mission remains the same: to open God's Word to as many as possible in a language they can relate to and understand.Are you a technically curious problem-solver who enjoys helping others succeed? As an Application Support Analyst – JD Edwards, you'll provide day-to-day support for JDE and other critical business applications that enable Tyndale's mission. This role is ideal for someone early in their ERP career who wants to deepen their JDE expertise while supporting business-critical processes in a collaborative, purpose-driven environment.You'll work closely with IT leaders, system administrators, and business users to troubleshoot issues, improve workflows, and ensure our systems run smoothly—so our teams can focus on advancing the gospel through meaningful content.What You'll DoUser & Application SupportServe as a frontline support resource for JD Edwards users, resolving access, navigation, and basic configuration issuesPerform password resets, role changes, and security request intakeTroubleshoot application errors, workflow challenges, and printing issuesSupport onboarding and training for new system usersAdvanced Support & TroubleshootingAnalyze application errors, UBE failures, and system logsReproduce issues in non-production environments and document root causesAssist with basic Orchestrator and integration troubleshootingPerform controlled data corrections under system administrator guidanceResolve stuck or incomplete transactions (orders, receipts, vouchers, etc.)Documentation, Training & TestingCreate and maintain SOPs, user guides, and "how-to" documentationProvide 1-on-1 or small-group training sessionsAssist with testing bug fixes, enhancements, and regression scenariosValidate system behavior after updates or changesCollaboration & CommunicationPartner closely with the JDE System Administrator, developers, and IT leadershipPrepare clear, well-documented escalations when neededParticipate in support standups and prioritization discussionsSkills & Qualifications1–3 years of experience supporting JD Edwards or another ERP systemFoundational understanding of Finance, Procurement, Inventory, Sales, or OperationsStrong troubleshooting, documentation, and analytical skillsClear, professional communication and a customer-service mindsetA collaborative approach that values teamwork and partnershipExperience with JDE Orchestrator, EDI, or integrationsFamiliarity with JDE logs, UBEs, and processing optionsExperience creating SOPs, training guides, or knowledge-base articlesWe want to hear more about you and why you are interested in Tyndale and this role, so we highly recommend including a cover letter.Tyndale has been repeatedly certified as a Best Christian Workplace. Learn more about us and what we believe at www.tyndale.com/our-mission.The hiring range for this position is $65k to $75k annually. Actual offers will take into consideration the candidate's education, experience, industry knowledge, technical skills, and other relevant factors. A summary of Tyndale's comprehensive benefits is available at https://www.tyndale.com/careers/.Seniority LevelEntry levelEmployment TypeFull-timeJob FunctionInformation TechnologyIndustryBook and Periodical PublishingReferrals increase your chances of interviewing at Tyndale House Publishers by 2x.J-18808-Ljbffr