Front Desk Associate
Description We are looking for a Front Desk Associate to support appraisal coordination activities for a mortgage company in Brookfield, Wisconsin. This Contract position is ideal for someone who is organized, responsive, and comfortable managing incoming requests while keeping processes on track. The person in this role will serve as a key point of contact for internal teams and external partners, helping maintain timely communication, accurate documentation, and a high level of customer service.Responsibilities:- Coordinate appraisal requests by tracking new orders, expedited needs, and revisions to help keep the pipeline moving efficiently.- Serve as a communication link between lending teams and appraisers to gather required borrower details and confirm assignment information.- Use the Mercury Network platform to support users, resolve navigation questions, and assist with issues related to system connectivity with Encompass.- Guide staff through appraisal ordering procedures, respond to inquiries, and help address order-related concerns.- Distribute appraisal assignments to appraisers or appraisal management companies based on coverage area, eligibility, and internal guidelines.- Prepare and upload cover letters and supporting documentation into the Encompass eFolder with a high degree of accuracy.- Help uphold appraisal compliance standards by following applicable regulations, investor expectations, and departmental procedures.- Respond to branch questions involving appraisal payments, order updates, and general service issues while maintaining professionalism and discretion.- Contribute to quality control efforts, provide backup coverage for appraisal desk functions, and assist with workflow improvements or cross-functional projects as needed. Requirements - At least 1 year of experience in a front desk, coordinator, customer service, or administrative support role.- Ability to manage inbound calls and handle a multi-line phone or switchboard system effectively.- Experience providing receptionist or concierge-style service with strong attention to responsiveness and follow-through.- Strong organizational skills with the ability to monitor multiple requests, priorities, and deadlines at once.- Comfortable communicating with internal teams and external contacts while handling confidential information appropriately.- Proficiency with standard office systems and the ability to learn tools used for appraisal tracking and document management.- Detail-oriented approach with the ability to maintain accurate records and complete tasks in a compliance-focused environment. TalentMatchRobert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .