2026 Summer Hospitality Internship

Overview:As a successful Hospitality Intern, you will be responsible for assisting with our state-of-the-art VIP suites during our summer week-long events at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation. This internship will operate from mid-May 2026 to mid-August 2026. Responsibilities:Work under operations manager and food and beverage manager assisting with VIP suite reservations during our Week-Long Experiences. Serve as on-site liaison for VIP suite reservations. Prepare, maintain, and organize VIP suite supplies. Perform all pre-game, in-game, and post-game duties associated to VIP suites (i.e., trash removal, suite monitoring, food & beverage needs, etc.). Manage operation of food and beverage cart throughout the week Assist food and beverage manager with restocking and inventory for main complex, off-site complex and VIP suites Assist as needed with opening and closing procedures of the grill and concession stand Assist guests with questions regarding activities and dining in the community Ability to problem solve under pressure. Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service. Emulate a positive environment with peers and full-time staff Execute basic cleaning duties which include but are not limited to sweeping, mopping, cleaning & stocking restrooms, cleaning windows and picking up trash. Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants. Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand. Qualifications:Required:College student seeking credit or recent college graduate seeking work experience Prior experience in a customer service environment Outgoing and friendly personality, strong initiative, and high-energy Excellent communication skills Detail oriented Ability to multi-task, efficient time-management skills Commitment to work long hours, including weekends, depending on business needs Positive and effective leadership and customer service skills Ability to work in a team environment with a strong work ethic and positive team attitude Team player who can listen and learn Reliable transportation