Customer Service Specialist

Now Hiring: Service Scheduling Administrator (Part-Time, Remote After Training)We are seeking a detail-oriented and analytical Service Scheduling Administrator to support daily service operations by coordinating, assigning, and adjusting workloads for field service personnel. This role plays a critical part in ensuring customer service commitments and emergency response needs are handled efficiently and accurately.This position begins with onsite training at the Charlotte North Operations Center and transitions to a fully remote schedule once training is completed. The role supports after-hours technician operations and helps maintain 24/7/365 coverage for customer emergency calls.Work Schedule and MobilityOnsite training required at the Charlotte North Operations Center located at 115 Rhyne Road, Charlotte, NCTraining is conducted in the office five days per weekAfter training, the role transitions to fully remotePart-time role with a minimum of 22 hours per weekHours may exceed 36 per week if the contingent worker is availableRequired availability:Weekends: 7:00 AM – 6:00 PMHolidays: 7:00 AM – 4:00 PMPosition PurposeThe Service Scheduling Administrator is responsible for coordinating daily operations by assigning and routing workloads for field service technicians. This role manages inbound calls from technicians, first responders, and customers, including emergency situations that may require immediate action, research, and follow-up.The position requires strong analytical thinking, sound judgment, and problem-solving skills to ensure customer inquiries and service needs are resolved accurately and in a timely manner. The SSA also provides after-hours technician support and helps ensure continuous coverage for emergency service calls.Nature and ScopeThe Planning and Progression department operates as a centrally led and regionally executed team responsible for receiving, routing, and assigning all service orders for the Natural Gas Business Unit. This position requires a strong understanding of field operations workflow and the ability to independently make decisions that optimize technician workloads when operational demands change.The Service Scheduling Administrator must be able to assess the nature of service requests or emergency calls and apply strong communication and human relations skills to coordinate an appropriate response. The role supports a three-state service area that operates on a 24/7/365 schedule.Key responsibilities include monitoring service workflows for approximately 350 service technicians and managing a high volume of emergency calls. On average, the team receives approximately 56,000 emergency calls annually.Minimum QualificationsHigh School Diploma or GED requiredStrong analytical, problem-solving, and communication skillsAbility to manage multiple priorities in a fast-paced, operations-focused environmentComfortable handling emergency and high-priority calls with professionalism and accuracyIf you are highly organized, thrive in a fast-paced environment, and enjoy coordinating operations that support critical services, this opportunity offers the chance to play a meaningful role in keeping essential services running smoothly.