IT Field Support

About CourserCourser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.IT Support Services II-Help Desk We are seeking a skilled IT Support Services II-Help Desk to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.Key Responsibilities:Provide tier II support for application, hardware, and network-related issues escalated from junior team members, ensuring timely resolutionRespond to service requests from users, providing exceptional customer service and ensuring a positive user experienceAssist in the administration and management of IT systems, including servers, workstations, and cloud environmentsDiagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devicesMaintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future referenceAssist in training and mentoring junior IT support staff, providing guidance on best practices and technical skillsParticipate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scopeMonitor IT systems and networks for performance and security, proactively identifying and resolving potential issuesManage user accounts, permissions, and access rights within various systems and applicationsTrack and report on incident trends, root causes, and resolutions to help improve IT services and support processesKey Qualifications:3-5 years of experience in IT support or system administration, preferably in a corporate environmentStrong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applicationsExperience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurationsFamiliarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk)Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficientlyStrong communication skills, with the ability to explain technical concepts to non-technical usersPreferred Experience:Experience with ConnectWiseCertifications such as Network+, or Microsoft Certified Solutions Expert (MCSE)Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V)Knowledge of IT security practices and data protection regulationsWhy you’ll love working hereAt Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.Benefit Highlights Competitive benefits package, including medical, dental, vision, and life insurance 401k match Unlimited vacation time* Paid sick time 10 Holidays including your Birthday and a Floating Holiday! Healthy Lifestyle reimbursement Amazon Prime reimbursement 40 Hours for Volunteer Time Paid parental leave Reimbursement for ongoing education and certifications Learning and development programs Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation daysCourser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.Powered by JazzHRpVpU9rOkMz