Credit Verification Representative

We are seeking a Credit Verification Specialist for a national title insurance company based in Garden Grove, CAAs a Credit Analyst, you will play a critical role in the mortgage underwriting process by conducting thorough credit investigations and analyzing loan-related data. You will act as a vital link between the production team and our clients, ensuring that credit information is accurate, up-to-date, and compliant with industry standards. This role is ideal for a detail-oriented professional who thrives in a fast-paced, customer-centric environment.Schedule:Standard Shift: 8:30 AM – 5:00 PM PST.Training Period: Initial training will be conducted from 8:00 AM – 4:30 PM PST.Core ResponsibilitiesReview and analyze credit files to identify missing data or significant changes in credit history.Update and verify credit information at the request of clients to support the mortgage lending process.Assist the production team with the credit report supplement process and general data entry.Handle inbound calls from consumers and clients, providing professional resolutions to inquiries and complaints.Utilize web-based tools and databases to research documentation required for verification requests.Maintain clear correspondence via word processing and professional telephone interactions.Qualifications:High School Diploma or equivalent; a Bachelor's degree is preferred.Prior experience in a Call Center environment and exposure to Credit Analysis or reporting.PC literacy with basic office skills and a typing speed of at least 25 wpm.Desired Expertise:Background in Mortgage Banking, Loan Servicing, or title insurance.Strong research skills with the ability to navigate internet-based tools effectively.Exceptional written and verbal communication skills.A deep commitment to customer satisfaction and problem resolution.