OAG - Constituent Affairs | Customer Service Rep I | 26-0437

Constituent Affairs | Customer Service Rep I | 26-0437Organization: Office of the Attorney GeneralPrimary Location: Texas-AustinWork Locations: Constituent Affairs 300 W. 15th St Austin 78701Job: Office and Administrative SupportEmployee Status: RegularSchedule: Full-timeStandard Hours Per Week: 40.00State Job Code: 0132Salary Admin Plan: AGrade: 11Salary (Pay Basis): 3,445.00-3,445.00 (Monthly)Number of Openings: 1Overtime Status: Non-exemptJob Posting: OngoingDescriptionGeneral Description: The Constituent Affairs Division (CAD) is the OAG's interface with the public. Incoming contacts from the public, whether by phone, mail, or email, are received by CAD and are handled by CAD or routed elsewhere in the agency to be handled. The Customer Service Rep will respond to the main OAG switchboard, mail tracking, routing agency correspondence, and filing. Work will involve assisting with clerical tasks, reports, and other duties as needed. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency, making a positive difference in the lives of Texans.Essential Position FunctionsResponds to inquiries to the main OAG switchboard by providing information and referrals; records required information as needed.Assists with clerical tasks, reports, and other duties as assignedMaintains various internal tracking and filing systemsReads and routes agency correspondence; prepares outgoing mail, courier requestsGreets visitors, responds to inquiries, and directs them to the appropriate staffPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with the agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrityQualificationsMinimum QualificationsEducation: Graduation from high school or equivalentExperience: One year of full-time experience in administrative support, customer services, or public information; may substitute thirty credit hours from an accredited college or university on a year-for-year basis.Skills in using a computer for word-processing and data entry/retrievalSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to handle stressful situationsAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to work 8:00 a.m. – 5:00 p.m., Monday through FridayAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 5%Preferred QualificationsEducation: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basisExperience: Multi-line switchboard and clerical tasksKnowledge: State governmentSkills: Data entry, word-processing, mail merger and using the InternetAbility to type 35 wpmOther Language: Ability to proficiently read, write, and speak English and SpanishTo ApplyTo apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdfThe OAG is an equal opportunity employer