Customer Services Sales Fence Experience

Benefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryEmployee discountsFree uniformsPaid time offTraining & developmentAbout Us Fence Direct is a fast-growing, customer-focused fencing company known for delivering high-quality products and exceptional service. As we continue expanding, we are looking for a driven and detail-oriented Inside Sales & Customer Service Representative to support our Winter Haven operations.Position SummaryThis role is the front line of our customer experience. You will be responsible for handling inbound leads, supporting the sales pipeline, and ensuring customers receive timely, accurate, and professional service from first contact through project completion.Key ResponsibilitiesManage inbound calls, emails, and online leads with urgency and professionalismQualify leads and schedule appointments for outside sales representativesMaintain accurate records in Housecall Pro (CRM) including notes, follow-ups, and job status updatesPrepare and send estimates, proposals, and customer communicationsFollow up on open quotes and pending jobs to drive conversionCoordinate with operations, permitting, and sales teams to ensure smooth job flowProvide customers with updates regarding scheduling, permits, and project timelinesSupport contract processing and documentation accuracyDeliver a high level of customer service aligned with company standardsQualifications1–3 years of customer service and/or inside sales experienceStrong communication skills (phone, email, and in-person)Bilingual (English/Spanish) preferredExperience with CRM systems (Housecall Pro preferred)Highly organized with strong attention to detailAbility to multitask in a fast-paced environmentProblem-solving mindset with a customer-first approachCompensation & BenefitsCompetitive hourly pay (based on experience)Performance-based incentivesPaid Time Off (PTO)401(k) optionsGrowth and advancement opportunities within the companyWhy Join Fence Direct?Be part of a growing company with strong leadership and visionClear processes and systems to support your successOpportunity to grow within sales, operations, or leadership rolesTeam-oriented environment with accountability and supportApply TodayIf you are motivated, organized, and passionate about delivering excellent customer service while supporting a high-performing sales team, we want to hear from you.