Service BDC

Job Summary As a Service BDC (Business Development Center) representative at our dealership, you will play a crucial role in managing customer inquiries and ensuring a seamless experience for all clients. Responsibilities Work with customers to schedule service appointments Obtains menu price quotes on requested maintenance services from customers. Contact customers for confirmation appointments. Monitor customer appointment schedule and modify as needed. Follows up calls after customer service visit to ensure customer satisfaction Answer the phones to assist customers in a friendly, helpful, & timely manner. Assist customers by effectively resolving customer service issues. Conduct outbound calls to existing and prospecting clients File paperwork when needed Respond to all email inquiries appropriately and in an efficient and timely manner. Communicate and inform customers of open safety/campaigns, if eligible. Qualifications for Service BDC Prior call center, or BDC experience preferred Willing to adapt to ever changing environment, technology, & process Looking for applicants with integrity, teamwork, & goal oriented Must possess strong communication skills both verbal & written, and experience with handling high volume of phone calls Organizational skills and attention to detail is a must Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Experience: Customer service: 1 year (Preferred) Work Location: In person