Lobby Ambassador

Position Overview:The Lobby Ambassador at The UPS Store #7397 serves as the first point of contact for customers, providing exceptional customer service, managing kiosk operations, and ensuring a seamless experience for all visitors. This role involves assisting customers with a variety of tasks, troubleshooting technical issues, and maintaining a welcoming and organized lobby environment. Key Responsibilities:Customer Assistance and SupportGreet customers warmly and provide personalized assistance to address their needs. Guide customers through available services, including shipping, printing, mailbox rentals, and packaging. Answer inquiries regarding store policies, shipping options, and pricing. Assist customers in completing forms or using self-service tools as needed. Kiosk ManagementMonitor and maintain kiosks, ensuring they are operational and stocked with necessary supplies. Assist customers in using self-service kiosks for printing, scanning, or shipping transactions. Address and resolve customer concerns related to kiosk functionality promptly. Technical TroubleshootingDiagnose and resolve minor technical issues with store equipment such as printers, copiers, and kiosks. Escalate complex technical problems to the appropriate team for resolution. Provide basic guidance to customers on how to operate store technology and tools. Lobby MaintenanceEnsure the lobby is clean, organized, and inviting at all times. Regularly restock brochures, shipping supplies, and promotional materials. Monitor traffic flow in the lobby and manage queues efficiently. Sales SupportPromote store products and services to customers, including upselling value-added services. Assist customers in selecting the appropriate packaging materials and shipping options for their needs. Process transactions accurately and efficiently using the POS system. Qualifications:Strong interpersonal and communication skills. Ability to multitask and thrive in a fast-paced environment. Basic technical proficiency with kiosks, printers, and other equipment. Previous experience in customer service or retail is preferred. Ability to stand for extended periods and lift packages weighing up to 50 lbs. This position offers an opportunity to play a key role in creating a positive customer experience at The UPS Store #7397 while developing valuable skills in customer service, technical troubleshooting, and operations management.