Technical Support Specialist

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Oxford Solutions, is seeking the following. Apply via Dice today!Oxford Solutions has a contract to hire opening with our client for a Tier 1 Technical Support Specialist. Must be able to work onsite in Reading, PA area and travel locally as required.Overview Of Technical Support RoleProvides technical assistance to internal users.Performs software installation, end-user support and training tasks to ensure workstations meet company and user requirements.Troubleshoots computer, printer and peripheral issues and resolves via telephone, in-person, e-mail or through remote access.Documents and tracks issues in help desk ticketing system.Conducts computer training for internal users on a regular basisRequirements And BackgroundAssociate Degree or equivalent experience1 to 2 years software and/or hardware technical support or help desk experienceProficient with Microsoft Windows 11 operating systems, MS Office, and O365 suite of applicationsUnderstanding of basic networking infrastructure.Basic knowledge of Microsoft Active Directory, VMware virtualization and Microsoft Exchange.Excellent oral and written communication skillsCritical thinking and problem solving skillsAbility to prioritize effectively and manage shifting prioritiesMust have reliable transportation for periodic regional travel.