Legal Team Case Manager (Ogden)

Legal Team Case ManagerLike the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.Legal Team Case Manager(Full-Time | In-Office | Pre-Litigation)Location: Ogden, UtahDepartment: Pre-LitigationReports To: Legal Team SupervisorEmployment Type: Full-Time / Hourly (Non-Exempt)Compensation Range: $20–$24/hour (DOE)About the RoleWe are seeking a motivated and detail-oriented Legal Team Case Manager to join our Pre-Litigation team. This role is responsible for managing inbound and outbound client communications and ensuring clients receive timely, professional, and compassionate support throughout the early stages of their case.The Legal Team Case Manager plays a key role in gathering information, documenting interactions accurately, and supporting case progression. This position directly contributes to client experience and case quality and requires strong organization, follow-through, and communication skills.What You'll OwnAs a Legal Team Case Manager, you will be responsible for keeping cases organized, clients informed, and information accurate. Key responsibilities include:Communicating with clients and relevant third parties via phone, email, and written correspondenceHandling inbound and outbound calls, emails, and messages in a professional and timely mannerConducting prompt and diligent follow-up on outstanding requests and documentationEstablishing, maintaining, and updating detailed and confidential client recordsPreparing clear, professional written correspondence and internal documentationNavigating internal systems and following established firm proceduresCollaborating with other departments to complete tasks and support case progressionResponding to administrative inquiries and resolving routine questionsTaking ownership of assigned tasks and following them through to completionPerforming other related duties as assigned What We're Looking ForThis role is best suited for someone who brings:Excellent verbal and written communication skillsStrong interpersonal and customer service skillsExceptional organizational skills and attention to detailThe ability to manage multiple tasks and priorities simultaneouslyComfort working in a fast-paced environmentProfessionalism, discretion, and sound judgmentProficiency with Microsoft Office (Word, Outlook, Excel) and comfort learning new systemsThe ability to work independently while taking direction and feedbackEducation & ExperienceHigh school diploma or equivalent requiredAssociate degree in office administration or a related field preferred1–2 years of experience in an administrative, customer service, or support roleExperience in a professional office environment xmcpwfu is helpful but not requiredWhat Success Looks LikeClients receive timely, professional, and compassionate communicationCase records are accurate, complete, and up to dateFollow-ups are handled promptly and consistentlyTeam members can rely on you to manage assigned responsibilities without constant oversightNothing falls through the cracks, even during busy periodsPhysical & Work RequirementsProlonged periods of desk and computer workAbility to lift up to 15 pounds as neededWork is performed in a professional office environmentCompensation & BenefitsCompetitive hourly pay ($20–$24/hour DOE)Health insuranceDental insurance401(k) with company matchPaid time off (PTO)Compensation details: 20-24PIae403d32cf85-38