Front Desk Associate

Job Summary We are seeking a professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere. Responsibilities - Greet and check-in guests in a friendly and professional manner - Handle guest inquiries, requests, and complaints promptly and courteously - Assist guests with reservations, check-outs, and payment processes - Maintain a clean and organized front desk area - Answer phone calls, make reservations, and provide information about hotel services - Perform night audit duties as needed - Multitask efficiently in a fast-paced environment Requirements - Previous experience in guest services or hospitality preferred - Excellent communication skills with proficiency in phone etiquette - Strong guest relations skills to ensure a positive guest experience - Ability to work flexible hours including evenings, weekends, and holidays - Bilingual or multilingual abilities are a plus - Familiarity with hotel or resort operations - Knowledge of phone systems and basic computer skills Job Type: Full-time Pay: $14.00 - $17.00 per hour Expected hours: No more than 40 per week Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule: 10 hour shift 8 hour shift Day shift Evening shift Every weekend Holidays Monday to Friday Morning shift Night shift Overnight shift Ability to Commute: International Falls, MN 56649 (Required) Ability to Relocate: International Falls, MN 56649: Relocate before starting work (Required) Work Location: In person