Ambassador

Ambassador Regular Full-Time Cripple Creek, CO, US Salary Range: $15.00 to 16.00 Shift: Swing shift available Job Duties and Responsibilities: Provide information to guests about the benefits of being a Winners Zone club member including promotions, food specials, new sign-up benefits, mail coupons and offers, property amenities/hours of outlets, and all other casino offerings. Assists internal guests with questions regarding the club and hotel and provides top-notch guest service at all times. House Policies and Procedures and the Colorado Division of Gaming Rules and Regulations. Exceptional oral communication, guest service, and organizational skills. Enroll and create new member accounts accurately and update existing accounts as needed. Reprint cards as needed by guests on correct card stock based on tier. Explain how to use a player's card and all the associated benefits of being a Winners Zone club member. Information is repeated frequently, and information must be delivered accurately and courteously at all interactions. Answer telephone calls and set up hotel reservations, answer questions, and transfer calls to applicable departments. Complete hotel check-in/check-outs daily and provide detailed information to guests on property offerings as well as hotel policies, protocol for needs during their stay, and regulations. Check IDs and wristband guests where applicable to ensure no one under 21 is in the casino. Ensure awareness of all club policies and procedures. Professional interaction with internal guests from all departments and other duties as assigned. Must have a valid and current State of Colorado Gaming License. Must be at least eighteen years of age. Benefits: • Health Insurance • Dental Insurance • Vision Insurance • Daily Pay • Free Gym Membership at Cripple Creek Park and Rec • 20% Employee Meal Discount per Shift • Vacation Pay • Holiday Pay • Subsidized Bus Ticket • Gaming License Reimbursement • Employee Housing • 401(K) with Roth Feature • FSA-Health and Dependent Care Savings Account • Employee Life Insurance • AD&D Insurance • Long-Term Disability Insurance • Short-Term Disability Insurance Application Open until May 31, 2026