Clinic Manager, Urgent Care

2022 Top Workplace*WE DO URGENT CARE DIFFERENTLYOn-Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision MakingPerformance Bonuses: All Employees Work Together, See the Results, and Share in the SuccessClinic Manager - Manages clinical operations and coaches/develops non-provider staff. Excellent communication, attention to detail, and the ability to motivate and effectively lead the team are essential skills. Flexibility and prioritization of tasks are a must.Education And/or Experience Requirements5 years of medical industry experience, required. Urgent Care, preferred.2 years of management experience, requiredMedical Assistant experience/background, highly preferredBachelor's degree in Business or a health-related concentration, preferredPay And BenefitsSalary depends on years of experiencePerformance-driven bonuses paid monthlyFull-Time Benefits EligibleAFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics for health services401k at 1 year, with 3% Employer Contribution3 Weeks of Paid Time Off SchedulesFull-time, ~40 hrs/weekTraditional Monday-Friday, with occasional weekends and eveningsLocation:Cedar Mill Clinic 11786 NW Cedar Falls Ste. 120, Portland, OR 97229Flexibility to train at any of our 6 clinics is requiredAll current clinics: Northeast Portland (97213) Cedar Mill (97229) Tigard (97223) Beaverton (97005) Oregon City (97045) Hillsboro (97123) What We Need: We are seeking a Clinic Manager that can collaborate with clinical staff and providers to ensure the clinic operates efficiently and profitably. They will provide leadership, and support by overseeing all clinical operations.General Position Summary: The Clinic Manager oversees clinic operations and supervises non-provider staff of a growing urgent care medical practice. The role combines the clinical and business aspects of healthcare to ensure the facility operates efficiently and provides quality patient care as clinically trained. They also collaborate with providers to ensure the clinic operates efficiently and profitably. Knowledge of medical practice and previous management of staff are required. Good communication, attention to detail, ability to motivate and effectively lead the team are essential skills.Essential Functions/Major Responsibilities: The duties will be performed in accordance with policy and procedure, the standard of care, and in accordance with state certification. The essential duties and responsibilities include, but are not limited to, the following:Attending to the day-to-day management of the clinicAuditing clinical practices and operations to ensure high-quality patient careScheduling of staff to ensure proper staffing metrics are maintained for all clinical staff, including but not limited to Medical Assistants, Front Desk Assistants, Clinic Coordinators, and Medical ScribesCollaborate with Chief Medical Officer (CMO) to ensure proper staffing levels for Provider staffHiring, monitoring, coaching, and completing timely evaluation of performance for staff/direct reportsEnsuring that staff is adequately trained and cross-trained where appropriateEnsure that staff complete onboarding process Enforce company policies and procedures; and role model themManage supplies including inventory and ordering, maintaining optimal levels per policy, and communicating to teams and providers when there are any ordering issuesWork with vendors and authorizing invoices for supply ordersInterface with billing department to obtain optimal clinic revenueInvestigate and resolve patient complaints. Monitor Net Promoter Score (NPS) and Google reviewsEnsure that customer/ patients service needs are metDevelop and implement strategies to improve patient careResponsible for customer service scores related to patient experiencePreparation of daily bank deposits and error tracking of payment collection process.Complete and double check daily reconciliation sheets for accuracy each week and at the end of the monthDeposit collections to bank no less than 2x per weekResponsible for oversight of all lines of business including Occ Med, UC, Wellness, Primary Care,Workers Compensation. Function as a clinic liaison with external businessesManage the clinical workforce using knowledge of relevant labor laws and human resources applicationsMaintains and manages HIPAA, OSHA, and BOLI compliance at all timesAttend company meetings and trainings as requested by Director of Operations. May include offsite functions.Secondary FunctionsAct as Manager on Duty (MOD) on rotating weekend shifts (approx. 1 weekend every other month)Answer inbound telephone calls to clinic.Answer questions, transfer calls to providers and other clinics or office headquarters if appropriate, and facilitate new and rescheduling of appointments using appropriate software systems (currently Clockwise and Experity).If applicable and appropriately licensed, the Clinic Manager is expected to use clinical skills (such as MA or X-ray) to provide healthcare to patients in the clinic and may be responsible for routine clinical duties and coverage (such as Front Desk Assistant).Perform other job-related duties as directed by managementJob Scope: Clinic Managers are responsible for controlling their individual clinics revenue, productivity and efficiency. They are responsible for staying within budgetary expectations. Participation in development of organizational policies and guidelines is expected. Clinic Managers have decision making authority regarding non-provider staffing as well as placing individuals on performance improvement plans. Additionally they will have a discretionary monthly allowance for clinical expenses. Inability to meet expectations can result in consequences ranging from impact on bonus structure to possible termination.Clinic Managers may be re-assigned and/or assigned to other AFC clinic locations within our network of clinics in the Pacific Northwest.Supervisory Responsibility: Clinic Managers are responsible for the hiring, coaching, and evaluation of non-provider staff working within their clinic. This position will generally have between 5 and 10 direct reports trained in either Medical Assisting or Administrative Support.Exhibit Company Core ValuesCommitment - Commitments are clearly made and metHealth - Healthy living for everyone is promoted through sustainable and responsible behaviorsExcellence - Excellence in everything we doCelebrate - Celebrate wins - both small and largeTrust - Trust builds teamwork through vulnerability and respectSafety & WellbeingAlcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.