Resource Recovery Representative

Resource Recovery Representative Glens Falls, NY Fusco Personnel has been retained to recruit for a Resource Recovery Representative (Bank Collections Call Center Representative) on behalf of our valued client in the financial services industry. This is a great opportunity to gain hands-on experience in a professional banking operations environment while contributing to a supportive and collaborative team. The Resource Recovery Representative is responsible for working with past-due customers to resolve delinquencies in accordance with department and regulatory standards. The ideal candidate will be professional, compassionate, and detail-oriented, with the ability to manage multiple priorities in a fast-paced, call center environment. This is an excellent opportunity for an experienced professional with strong customer service and problem-solving skills to join a dynamic collections and recovery team. This is a temporary to hire opportunity! Key Responsibilities: Contact past-due loan customers via phone and mail following established guidelines Accurately document all customer interactions and account activity in department systems Counsel and assist customers to resolve delinquencies and minimize losses Complete all required documentation and follow-up within established timelines Respond to internal and external customer inquiries with professionalism and excellent service Collaborate with team members to achieve department goals and meet performance metrics Qualifications: High School Diploma or equivalent required 1+ years of experience in collections or a telephone-based customer service environment preferred Strong communication and customer service skills Ability to prioritize multiple tasks and meet deadlines Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to learn internal software systems Detail-oriented, organized, and comfortable working in a structured call center environment Salary Range: $20.00-$22.00/hr Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff. Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts. Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer