Training and Development Manager

Director of Training & DevelopmentTony's TacosPosition OverviewTony's Tacos is seeking a hands-on Director of Training & Development to build and lead our training department as the company continues to grow.This person will create and oversee Tony's Academy, developing clear and consistent training systems for FOH, BOH, Shift Leaders, Managers, In-Store Trainers, and new store openings. This role requires strong restaurant experience, QSR or fast-casual knowledge, exceptional guest service standards, and the ability to build a training department from the ground up.This is a field-driven role for someone who is organized, self-motivated, hands-on, and comfortable coaching teams inside the restaurants.Key ResponsibilitiesBuild and lead Tony's AcademyCreate FOH, BOH, leadership, and manager training programsDevelop training manuals, checklists, testing, and certification toolsLead training preparation and support for new store openingsBuild and certify In-Store TrainersStandardize onboarding and retraining across all locationsCoach Shift Leaders, Managers, and future leadersPartner with operations to improve consistency, cleanliness, speed, food quality, and guest experienceSpend time in stores observing, training, and correcting standards in real timeQualifications5+ years of restaurant training, or learning and development experienceQSR, fast-casual, or high-volume restaurant experience strongly preferredNew store opening experience requiredStrong FOH and BOH operational knowledgeProven ability to build training systems from scratchExcellent guest service and hospitality skillsStrong leadership, coaching, and communication skillsHighly organized and able to multitaskSelf-starter with strong follow-throughComfortable holding teams accountableServSafe certification preferredBilingual English/Spanish is a plus