Founding Customer Success Manager

Role Summary 💼We’re looking for a Founding Customer Success Manager to join Laborup’s founding team and help build the customer success engine for one of the fastest-growing companies in industrial hiring.Laborup is growing quickly. We’re already operating at a multi-million dollar run rate, and in Q1 alone, we signed roughly the same number of customers as we did in all of last year. The opportunity now is simple: we need to make every customer wildly successful.This role is all about post-sale execution. Once a customer signs, you will own the journey from kickoff to activation to long-term partnership. You’ll make sure customers feel heard, supported, and confident. You’ll help them get value quickly, build trust with plant leaders and HR teams, create repeatable success processes, and turn new customers into long-term, expanding relationships.If you are a high-EQ, highly organized, customer-obsessed operator who loves people, loves process, and loves being on the front lines with customers, this role is built for you.Who We Are 😃Laborup is building the defining hiring platform for the industrial sector, connecting millions of industrial workers with thousands of companies through agentic AI recruiting.We’ve been recognized by Forbes, USA Today, and NBC as the “LinkedIn for Blue Collar.”About You 🛠️Customers love you: You are the kind of person people naturally trust. You build real relationships quickly and make customers feel taken care of.You are proactive, not reactive: You do not wait for problems to appear. You anticipate issues, follow up early, and keep customers moving.You love building from scratch: You are excited to help create the playbooks, systems, rhythms, and standards for customer success at Laborup.You are highly organized and Type A: You love clean systems, clear next steps, detailed notes, tight follow-up, and repeatable processes.You understand execution: You know customer success is not just being friendly. It is making sure customers get outcomes.You are commercially sharp: You understand that great customer success drives retention, expansion, referrals, and long-term revenue.You are comfortable with manufacturing customers: You can build trust with HR leaders, plant managers, operations leaders, and frontline teams.You are willing to be on the road: You are excited to visit plants, sit with customers, understand their operations, and build relationships face-to-face.You are high-EQ and low-ego: You listen well, communicate clearly, and know how to serve customers without being passive.What You’ll Do 📈Own customer onboarding: Lead new customers from signed agreement to kickoff, activation, and first value.Optimize time-to-value: Make sure every customer understands the process, sees momentum quickly, and gets clear early wins.Build trusted relationships: Serve as the main post-sale relationship owner for customers across HR, operations, and plant leadership.Run customer touchpoints: Create and manage regular check-ins, updates, success reviews, and escalation rhythms.Drive execution across the account: Coordinate with sales, staffing, operations, and product to make sure customer needs are translated into action.Create repeatable processes: Build the customer success playbooks, templates, dashboards, cadences, and operating systems we will scale with.Identify expansion opportunities: Spot where Laborup can support additional facilities, departments, or regions.Collect customer feedback: Bring customer insights back to the team so we can improve our product, process, and service.Own retention and renewals: Make sure customers are consistently seeing value and have a clear reason to deepen the relationship.Be the voice of the customer: Help Laborup stay close to the real pain points manufacturers are facing on hiring, retention, and workforce execution.What You Bring ✅2+ years of experience in a client-facing role in customer success, account management, or a similar customer-facing role.Experience at a seed to series B startup that sells to traditional industryStrong communication skills and the ability to build trust with different types of people quickly.High attention to detail and strong follow-through.Strong process orientation and experience building systems from scratch.Ability to manage multiple customers, workstreams, and internal stakeholders at once.Commercial instinct and ability to identify growth opportunities inside customer accounts.Willingness to travel to customer sites and spend time in manufacturing environments.Interest in manufacturing, industrial work, workforce development, or skilled trades.Strong character, low ego, and a deep service mindset.What We Offer 💸🏥Competitive base salary with performance-driven upside.Early equity so you share directly in Laborup’s growth.Rapid professional growth and clear path to senior leadership.Full health, vision, and dental coverage.Monthly meal stipend.Unlimited PTO.The chance to build a core function at a company scaling quickly in one of America’s most important industries.Who Succeeds Here?You are the kind of person customers remember.You are warm, sharp, organized, and relentless. You love helping people, but you are also deeply operational. You can walk into a manufacturing plant, build trust with a plant manager, follow up with HR, align internally with the staffing team, and make sure nothing falls through the cracks.You care about the details because you know the details create trust.You understand that customer success is not just support. It is activation, execution, relationship-building, process, retention, and growth.If you want to help build the customer success function at a fast-growing company solving one of the most important workforce problems in America, we’d love to meet you.