Service/Floor Manager

Location: Apizza Alimentari, Fayetteville, New YorkJob Type: Full-Time | Reports To: General Manager / OwnershipPosition Summary: The Service / Floor Manager is responsible for leading the front-of-house team and ensuring an exceptional hospitality experience for every guest. This role focuses on guest engagement, guiding guests through the restaurant experience, and maintaining smooth and efficient floor operations. The Service / Floor Manager acts as a hospitality ambassador for the restaurant by welcoming guests, touring them through the space when appropriate, and ensuring that service standards and guest satisfaction remain consistently high.Key ResponsibilitiesLead front-of-house service during shifts to ensure smooth and efficient floor operations.Provide warm hospitality by greeting and engaging guests throughout their visit.Tour and orient guests to different areas of the restaurant including dining rooms, bar, bakery, deli, and café areas.Monitor guest satisfaction and proactively address service concerns or requests.Support hosts, servers, bartenders, and counter staff to maintain service standards.Assist with seating flow, reservations, and overall dining room organization.Coach and guide team members to deliver excellent hospitality and guest service.Maintain strong communication between front-of-house and kitchen teams.Assist with staff training, onboarding, and reinforcement of service standards.Monitor cleanliness, presentation, and organization of dining areas.Handle guest feedback and resolve service issues in a professional and timely manner.Strong hospitality mindset and leadership presenceExcellent guest interaction and communication skillsAbility to guide guests through the restaurant experienceStrong problem-solving and decision-making abilitiesAbility to remain calm and organized during busy service periodsTeam leadership and staff development skillsAttention to detail and service qualityPrevious restaurant management or supervisory experience preferredStrong background in hospitality and guest serviceAbility to lead and motivate a service teamExperience with POS systems and restaurant operationsAbility to stand and move throughout the restaurant during serviceCompetitive salary or hourly compensationPaid vacation time accrual401(k) opportunitiesHealth insurance opportunitiesFood & beverage allowanceGrowth opportunities and leadership developmentEssential SkillsStrong hospitality mindset and leadership presenceExcellent guest interaction and communication skillsAbility to guide guests through the restaurant experienceStrong problem-solving and decision-making abilitiesAbility to remain calm and organized during busy service periodsTeam leadership and staff development skillsAttention to detail and service qualityQualificationsPrevious restaurant management or supervisory experience preferredStrong background in hospitality and guest serviceAbility to lead and motivate a service teamExperience with POS systems and restaurant operationsAbility to stand and move throughout the restaurant during serviceCompensation & BenefitsCompetitive salary or hourly compensationPaid vacation time accrual401(k) opportunitiesHealth insurance opportunitiesFood & beverage allowanceGrowth opportunities and leadership development