Customer Care Center CSR

Description:At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com.Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of full-time Customer Care Center CSR.Customer Service RepresentativeMUST HAVE: 8-12 months call center experienceMonday- Friday (some rotational Saturdays required)Positive and Fun Work EnvironmentOutstanding Benefits and company perks!No Banking experience required!This Job Is For You If You Have:Excellent Customer Service skillsExcellent phone etiquetteComputer proficiency with the ability to learn new programsDescription:The Customer Care Center Customer Service Representative position deals directly with customers over the phone daily. This position provides customer financial services, promotes products and services, and establishes customer relationships over the phone.Responsibilities:Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.Participate in on-going training; attend training on new products, services and procedures.Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.Handle customer service duties.Make outbound customer service calls as necessary.Communicate effectively with company customers and/or company’s branch network either by phone or by email.Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.Obtain and maintain knowledge of company’s products and services.Perform all account maintenance activities requested by customers and management.Perform special projects as requested by Customer Care Management.Education/Experience Preferred:High School diploma or equivalent.Must possess strong customer service skills and prior customer service experience preferred.Must possess excellent organizational and time management skills to meet changing deadlines.Must possess good decision-making skills with the ability to effectively communicate through multiple channels.Bilingual preferredMust possess technical knowledge, proficiency and keyboarding skillsMust work with minimal supervision and show initiative.Must be able to work flexible hours.Pay is dependent on knowledge, skills, abilities, experience and location.Pay is dependent on knowledge, skills, abilities, experience, and location.Working ConditionsThe physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.Sunflower Bank BenefitsPeople choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:Rooted in StrengthPropelled by GrowthIndividuals in a Great WholeCreating PossibilityCommunity FocusedAssociates Enjoy Outstanding Benefits, Including:401(k) Plan with 6% MatchHealth/Dental/Vision InsuranceCompany-paid Life InsuranceTuition ReimbursementFitness ReimbursementPaid Time OffVolunteer LeavePaid HolidaysPlus many more associate perks & incentives!If you qualify, apply online at www.sunflowerbank.com/careers.You’ve never worked anyplace like Sunflower Bank!EOE/AA: Minorities/Females/Disabled/VetsSunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location-specific notices is available on our privacy policy.