Partner Launch Manager (Acquiring/Underwriting)

Overview: As a Partner Launch Manager, you will be essential in driving both new and existing payment partners' success using our NMI Payment solution. Your main role will involve overseeing a smooth onboarding of merchants, advising partners closely on the underwriting and acquiring process, considering pricing strategies, and fostering communication between partners and internal teams. You will serve as a key advisor on payment and acquiring processes, underwriting procedures, and pricing strategies both internally and externally. Key Responsibilities: Partner Relationship Management: Develop and strengthen relationships with new and existing payment partners. Maintain consistent communication with existing partners to resolve any payments related concerns or questions. Work collaboratively with partners to streamline merchant onboarding and address challenges encountered during the process. Pricing Strategy: Lead discussions on pricing with partners to ensure it meets merchant needs and is competitive within the market. Handle specific pricing inquiries on a case-by-case basis, negotiating merchant terms as needed. Advise partners on pricing decisions and strategies, drawing on industry trends and competitive analyses. Underwriting Support: Guide partners through the underwriting requirements needed for merchants. Keep partners informed about updates and changes in underwriting procedures to ensure compliance and efficiency. Facilitate communications between partners and internal underwriting teams to accelerate processes and address issues. Internal Advisory Role: Act as an internal expert, offering insights and recommendations to the launch team on payment processes and partner management. Collaborate with cross-functional teams to refine processes and enhance the merchant onboarding experience. Educational Support: Educate partners on the payment acquisition process, underwriting criteria, and operational best practices. Provide training sessions or materials to partners to deepen their understanding of our payment solutions and procedures. Additional Responsibilities: Direct Merchant Engagement: Optionally engage directly with merchants at the partner's discretion, offering advisory support on pricing and underwriting. Help merchants complete underwriting applications and resolve any related questions or concerns. Requirements: Bachelor's degree in Business Administration, Finance, or a related field (preferred). Must thrive in a fast-paced, dynamic, and diverse environment Minimum 5 years of experience in payments processing industry with business development, partner and/or client relationship management, or direct sales/service. Strong negotiation, communication, and presentation skills. Proficient in building and maintaining relationships with partners and internal stakeholders. Strong understanding of underwriting processes and payment industry regulations, including PCI DSS knowledge. Analytical mindset capable of interpreting market trends and pricing data. Detail-oriented with the ability to manage multiple tasks simultaneously. Proficiency in Microsoft Office Suite and CRM software. Optional: Experience in direct merchant interaction or in a client-facing role. As a Payments Launch Manager, you will play a crucial role in the success of our payment partnerships and ensure a smooth experience for both partners and merchants. Your insights and expertise will be critical in navigating the complexities of pricing negotiations, underwriting processes, and maintaining effective partner relationships. If you are passionate about the payments industry and thrive in a dynamic, collaborative setting, we invite you to join our team. We Offer: Annual salary of $70,000 - 80,000 + bonus A remote first culture! Flex PTO Health, Dental and Vision Insurance 13 Paid Holidays Company volunteer days Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don't feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the 'Additional Info' box on our application to tell us more about your path. What we do! NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We're all about enabling more payments in more ways and more places. We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys. Equal Opportunity NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law. Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks. Attention job applicants: Please note that in compliance with the California Consumer Privacy Act (CCPA), and the General Data Protection Regulations (GDPR) any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. If you wish to withdraw you consent or enquire further on how your data is being used, please email dpo@nmi.com. Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US. #LI-Remote