Product Support Specialist

HIRING NOW! Product Support SpecialistLOCATION: Allen, TexasSALARY RANGE: $22-$25.00 (Hourly)Bison Innovative Products, a division of RPM International (NYSE: RPM), is seeking a full-time Product Support Specialist. The Product Support Specialist delivers product support, resolves lower-level technical inquiries, owns the accuracy of order entry, while supporting Distributor Partners and Territory Managers. The Product Support Specialist owns the overall customer experiential journey.Since 1994, Bison has been a leader in designing and manufacturing pedestals and hardwood Deck Tiles that create beautiful rooftop environments. Bison is headquartered in Denver, CO, and we pride ourselves on our excellent reputation, both for top-rated customer service and as an employer offering competitive compensation, benefits, and growth to all of our employees.BENEFITS:· Company PENSION!· 401(k) matching· Health, Dental, & Vision insurance· Flexible spending account· Life insurance· Tuition reimbursementESSENTIAL DUTIES AND RESPONSIBILITIES· Ensure accurate and prompt resolution of customer issues by phone, email and chat; escalating concerns internally as required· Provide pricing, technical, and lead time information to support the Territory Managers· Serve as a subject matter expert by providing product recommendations and support to internal and external customers· Use Salesforce CRM and other software tools to document and manage customer needs and concerns· Maintain ownership and accountability for accurate order processing and order management· Validate inventory in LN to ensure accurate lead times and ship dates· Participate in cross-training to provide coverage across all Product Support Specialist in the teamSKILLS· Customer-focused mindset with a commitment to responsive, high-quality support· Strong technical aptitude with the ability to understand and apply product specifications according to application requirements· Extensive communication skills, with the ability to clearly convey technical and pricing information to internal teams and customers· Proficiency in ERP order entry and CRM systems with a high level of accuracy and attention to detail· Ability to interpret inventory data to support accurate lead times, pricing, and customer commitments· Effective problem-solving skills with the ability to diagnose and resolve technical product inquiries· Ability to manage multiple priorities while maintaining accuracy in a fast-paced, deadline-driven environment· Strong collaboration skills to effectively support Territory Managers and cross-functional teams· Working knowledge of industrial products, engineered materials, or construction-related applications preferredWILLS· Demonstrate professionalism, accountability, and integrity in all interactions and responsibilities· Maintain punctuality and reliability to support consistent team and operational performance· Adapt effectively to changing priorities and maintain composure in a fast-paced, dynamic environment· Adhere to all Fibergrate Composite Structures policies, procedures, and operational standards· Build and maintain productive, collaborative working relationships across teams and functionQUALIFICATIONS· An associate degree or higher is preferred.· Experience with industrial or commercial building materials, engineered products, or similar technical product lines is preferred· Technical and mechanical aptitude in diagnosing and resolving product performance issuesPHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit, stand, bend, and lift and/or move up to 25 lbs. The employee is frequently required to use hands to fingers, handle, or feel and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENT:The working conditions are normal for an office environment.Visit our website at www.bisonip.com to learn more about our company!