IT Student Assistant

Information Technology Services (ITS) has put together a program to give student workers an opportunity to experience real-life IT Service Center scenarios. This program will provide students with knowledge and experience of working in an IT Call Center or Computer Lab, developing both technical and customer service skills and allowing them to demonstrate these experiences to future employers. Eligibility Requirements a. Be enrolled in the University of Alaska system with a minimum of six credit hours in the current semester of employment. b. Have been enrolled the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters. c. Have at least a 2.0 cumulative GPA or approval from the MAU Senior Student Services officer or his/her designee. d. Students enrolled in nontraditional programs of study will be considered eligible with approval of the Senior Student Services officer. e. Provide evidence of enrollment as outlined above to substantiate employment eligibility. Minimum Qualifications Applicants must have experience using software such as Windows 10/11, MS Office 2019 and Microsoft 365 (Word, Excel, PowerPoint, and Access), as well as web browsers, Telnet/SSH, email, and FTP. Familiarity with computer and A/V hardware and cabling is desired. Experience troubleshooting technical problems, analyzing situations, and solving problems is required. Excellent communication, public relations, and customer service skills with strong command of English (written and verbal) are essential. Ability to interpret customer requests and provide solutions, maintain confidentiality, and work as part of a team are required. Applicants must also be able to lift, maneuver, and transport departmental equipment, restock printers, and transport paper and supplies to another site. Position Details Part-time position up to 20 hours per week while school is in session; additional hours may be available during summer and winter breaks. Starting hourly rate is $15.26/hr. Special Instructions Please attach a resume and cover letter with your application. This is a pooled position and applications are reviewed as needed. Submission of an application does not guarantee review or a job offer. Contact For questions, contact Roger Peterson, UAA IT Services Department, at rhpeterson@alaska.edu. Equal Opportunity and Accommodation The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance completing this application or during any phase of the interview process, please contact UA Human Resources at 907-450-8200. The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status. Background Check The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check. Public Disclosure Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. Ethics and Professionalism All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaging in university business. J-18808-Ljbffr