Cobra Specialist

Job Title: Cobra Specialist Location: New Braunfels, TX/Austin, TX/Houston, TX Job Type: Full-time Work Arrangement: Hybrid Company Overview: At Soluta-Boon-Chapman, a dynamic and innovative software and TPA organization, we are dedicated to delivering cutting-edge solutions to our clients. As we continue to expand and evolve, we recognize the critical role of every department in driving our success. To strengthen our capabilities and ensure alignment with our strategic goals, we are seeking a motivated Cobra Specialist to join our team. Position Overview: We are seeking a detail-oriented Cobra Specialist to join our team. In this role, you will be responsible for administering COBRA for self-funded employer groups. You will handle tasks related to servicing clients and communicating information to internal departments. Key responsibilities include setting priorities for reporting, renewals, and special projects, while maintaining a positive working relationship with clients and other departments. Strong organizational and communication skills are essential for success in this role. Benefits: Competitive salary Comprehensive health, dental, and vision insurance Retirement savings plan with company match Paid time off and holidays Professional development opportunities Key Responsibilities: COBRA Administration and Implementation: Perform all aspects of COBRA implementation & administration, including sending COBRA notices & letters. Posting payments and processing terminations & new enrollments. Updating appropriate system(s), department & brokers, and more. Master the COBRA administration system and use it to update rate changes and build new groups. Customer Service and Communication: Promptly handle customer telephone calls with professionalism & courtesy. Establish excellent working relationships with clients. Skill in strong interpersonal and written communication. Ability to effectively communicate plan provisions to clients and other departments. Ability to maintain confidentiality of material and information. Reporting and Data Management: Prepare reports as needed. Ability to accurately compile data and perform detailed work. Ability to analyze detailed information. Regulatory Knowledge and Learning: Learn & understand Federal regulations pertaining to COBRA administration. Knowledge of eligibility, billing, premium collection guidelines for various fully insured products and effectively communicate these provisions. Organizational and Administrative Skills: Perform other duties as assigned. Ability to multi-task and meet deadlines. Ability to maintain regular attendance. Ability to maintain a professional appearance and demeanor. Ability to work as a member of a team and with other departments. Must Haves: High school graduate or equivalent. Basic computer skills, with proficiency in Microsoft Outlook programs & internet browsers. Strong work ethic, with the motivation and discipline to self-manage. Knowledge of business correspondence, filing, and general office procedures. Skill in strong interpersonal and written communication. Ability to strive for accuracy and analyze detailed information. Ability to maintain confidentiality of material and information. Ability to work as a member of a team and with other departments. Nice to Haves: Experience in the insurance industry. Knowledge of the Benefits Connect eligibility, billing, premium, and commission files or the ability to learn quickly. Skill in critical thinking. Ability to effectively communicate plan provisions to clients and other departments. Work Environment / Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Soluta, Boon-Chapman, Prime Dx is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply. DISCLAIMER The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.