MA – Behavioral Health

Department Clinic – Behavioral Health Exempt Immediate Supervisor Clinic Nurse Supervisor Non-exempt Supervisor next Clinic Manager Workweek 32 - 40 in line POSITION SUMMARY Greet, assist, and directs visitors, patients, staff and other facility callers. Typing, answering telephone, copies Interfacing with facility staff and outside contacts, vendors and the public. Open patient’s medical file and prepare necessary paperwork for patients scheduled daily. Collate face sheets, or reports and path reports etc. and forward information to appropriate department for processing on computer – referrals as directed by physician. Enter daily all patients’ demographics. Continued employment and raises in this position are dependent upon Central Montana Medical Center's fiscal viability and:  Actions and communications that contribute to a team concept and create a positive environment for all customers  Acceptable performance of essential and all job duties  Acceptable attendance record  Accountability for safety to self, patients, visitors and all customers, and care of equipment and building  Adherence to departmental and facility policies and procedures, education requirements, compliance monitoring and reporting, and CMMC Code of Conduct  Accountability for the consequences of own actions  Physical and emotional ability to perform essential functions  Acceptable background investigation results if required for position Minimum Education, Experience, Licensure, Certification required: High School diploma or equivalent. Reading and writing skills. Strong interpersonal skills. Needs to have good telephone techniques. Basic filing, office procedures and word processing. Strong organizational skills and advanced computer skills. Must be able to handle multiple duties concurrently and be able to work in a “team” environment. Advanced computer skills. ESSENTIAL FUNCTIONS/DUTIES: (Must be able to perform with or without accommodation) 1 Organize and prioritize materials, appointments, and responsibilities. 2 Maintains information, reference materials, and appropriate policies and procedures issued by Central Montana Medical Center. 3 Greet patient and obtain demographic information for patient charts. 4 Answer phones and direct patient inquiries 5 Manage incoming referrals and schedule patient visits and follow-ups as needed for all behavioral health providers 6 Take patients to room & obtain reason for visit, vitals, and administer standard behavioral health screening tools 7 Document medication history & allergies 8 Inventory and stock supplies 9 Complete performance check off list. 10 Completes other duties as assigned. Position Title MEDICAL ASSISTANT – BEHAVIORAL HEALTH CLINIC Knowledge, Skills, Abilities: Broad scope of CMMC functions and interrelationships. Concepts of public/employee relations. Proper format for business letters reports policies/procedures etc. Resource for pertinent information. policies/procedures. English composition, mathematical computations, appropriate office machine capabilities. Knowledge of operation with following computer hardware functions as well as knowledge in Word Processing: Phone/Page System Computer keyboard /Typewriter Microsoft Word, Print Shop, Excel and other pertinent computer programs Copy Machines (various models) CPSI (if applicable) 10 – Key adding machine Fax machine Various printers Ability To: Maintain confidentiality on all matters. Handle numerous projects/problems at the same time with constant interruptions. Deal effectively with a variety of personality types. Adapt to fluctuation in workload and take responsibility for managing work hours appropriately. Work without supervision. Use tact and be sensitive to staff, public, physicians, callers, etc. Assume additional duties as needed. Communicate effectively verbally, in writing, or personally. Use good judgment, seek guidance, when necessary, recognize, establish, respond to priorities. Maintain confidentiality and accuracy. OCCUPATIONAL EXPOSURE for this position: Category I Direct contact with blood or other bodily fluid to which universal precautions apply Category II Activity performed without blood/bodily fluids exposure, but exposure may occur in emergency Category III Task/activity does not ordinarily entail predictable exposure to blood/bodily fluids OTHER EXPOSURE for this position: Radiation Noise Other (Specify) Extended periods in front of PC. PHYSICAL DEMANDS: (Essential functions strength rating for position - see Job Analysis) Sedentary Exert up to 10# occasionally or negligible force frequently Light Exert up to 20# occasionally, < 10# frequently or negligible force constantly Medium Exert up to 50# occasionally, up to 25# or up to 10# constantly Heavy Exert up to 100# occasionally, up to 50# frequently or up to 20# constantly Very Heavy Exert > 100# occasionally, > 50# frequently or > 20# constantly Position Title MEDICAL ASSISTANT – BEHAVIORAL HEALTH CLINIC