IT Manager

Job Description We are looking for an experienced IT Manager to oversee daily technology operations and provide hands-on leadership for infrastructure, systems, and end-user support in Massachusetts. This contract position is ideal for someone who can balance strategic oversight with practical technical execution while maintaining a reliable and secure environment. The role will focus on strengthening core network and systems performance, supporting business continuity, and guiding configuration standards across the organization.Responsibilities:• Lead the administration and ongoing improvement of the IT environment, including directory services, network infrastructure, and hardware assets.• Manage user access, group policies, and security permissions within Active Directory to support operational efficiency and compliance.• Oversee backup processes, recovery readiness, and data protection practices to help ensure business continuity.• Support, maintain, and troubleshoot Cisco-based networking equipment, connectivity issues, and related infrastructure performance.• Coordinate the setup, maintenance, and lifecycle management of desktops, laptops, servers, and other computer hardware.• Establish and maintain configuration management practices to promote consistency, documentation, and system reliability.• Provide technical guidance to users and internal stakeholders while resolving escalated infrastructure and systems issues.• Monitor the health of critical systems and recommend improvements that enhance stability, security, and overall IT service delivery.• Experience managing IT operations in a leadership capacity, preferably in an IT Manager or IT Director-level role.• Strong working knowledge of Active Directory administration, including user management and policy enforcement.• Hands-on experience with backup technologies and disaster recovery planning.• Proficiency supporting and troubleshooting Cisco technologies in a business environment.• Solid understanding of computer hardware deployment, maintenance, and troubleshooting.• Experience with configuration management processes and maintaining accurate technical documentation.• Ability to manage multiple priorities, solve technical problems effectively, and communicate clearly with varied stakeholders.