Assistant Manager - Kirkwood

Assistant Manager Position at Hand & Stone Massage and Facial SpaHand & Stone Massage and Facial Spa Kirkwood located at 4397 Kirkwood Hwy, Wilmington, DE 19808 is searching for a dynamic Spa Leader! The ideal candidate has 13 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As an Assistant Manager, you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth, role availability, and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, we'd love to hear from you! What Sets Us Apart? FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader. Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our Assistant Managers earn an average annual compensation up to $45,000, depending on performance. As an Assistant Manager, you will: Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales Successfully lead the front desk team to exceed all sales and performance goals Provide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scores Oversee and manage daily operations of the front desk Assist General Manager in managing the daily operations of the business Train, monitor, and coach teams, including in-the-moment coaching Assist in recruiting, onboarding, and training all new hires at the front desk Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements Passionately promote sales, promotions, and events Uphold spa cleanliness standards Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc. The Assistant Manager has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred. Role Requirements: Passion for people and providing excellent service Ability to work flexible hours including nights, weekends and some holidays Ability to occasionally travel for training, conferences, or other business-related activities Excellent verbal and written communication skills A fast learner with a positive attitude Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus A strong team player with the ability to work independently Exceptional organizational skills including attention to detail and multitasking Critical thinking skills, including customer conflict resolution We can't wait to meet you!