Director, Account Management

DirectorCompany description Apex is Publicis Groupe's futures marketplace, leveraging Publicis capital to create risk-free, value-based investment opportunities for clients. Our industry expertise, understanding of consumer and market trends, and strategic partnerships enable Apex to deliver innovative, omnichannel solutions for clients that drive a range of marketing and business goals. Apex solutions help shape the industry, drive outcomes, and keep Publicis clients ahead of trend.About Apex We're not your typical agency. In fact, we aren't an agency at all. Rather, we are a distinct and next generation trading entity within Publicis Groupe. Furthermore, we're experts and innovators in media making investments today for tomorrow's success. Our goals are rooted in providing unique and incremental benefits to Publicis Groupe clients: You'll work across all Publicis Groupe agencies for the unique opportunity to learn the full media landscape and work with a breadth of clients. You'll learn both Investment and Business Operations a unique blend of skills not often combined within agencies. You'll work in digital platforms regardless of the channel you work in and if you don't know it, we'll teach you. You'll lead the industry by looking for future-facing opportunities, areas to invest and upcoming trends within the marketing industry.About The Team The Director role will report into the Senior Vice President position and will be a part of the Account Management & Operations Team. This team works collectively to ensure budget and revenue delivery, with clear communication across various investment teams and clients.ResponsibilitiesAbout The Role The expectations for this role fall into a few key categories:Communication: Develop and maintain strong working relationships. Serve as liaison between Publicis internal sales team and Activation teams to help maximize procedural efficiencies. Work with Publicis internal sales team to confirm new client onboarding details are disseminated to broader Activation teams with clear alignment on contractual agreements, billing timelines, Salesforce, etc. Identify best practices and opportunities for improvement within workflow process and communication protocols.Managing Business & Operations: Manage dashboards for multiple high-profile accounts to ensure KPI delivery, which may include: achieving budget objectives, media performance, media savings/value, etc. Utilize dashboards to manage client goals and pacing; work with Investment and Publicis internal sales team to help prioritize client allocation. Contribute to the evolution of Salesforce/Dashboards to improve user experience, allowing for better business analysis. Track Salesforce "opportunity loss" rationale behind Closed/Lost and Closed/Won with reduced budgets, providing intel back to team leads. Partner with finance to monitor billing, working with Activation teams to ensure cleared/billed invoices remain within client approved timelines. Coordinate data requests for Audits/MMM between APEX and Agency teams. Work across various activation teams to improve their Salesforce utilization and hygiene. Work with Media Ops to troubleshoot and create standardized processes and templates where possible.QualificationsTechnical Skill Requirements: We value diversity of thought and experiences at Apex! If you learned about media from the sales or agency side, that's great but we do need folks with advanced level of understanding of how media investment works. 5-7 years of experience with Advanced knowledge of media is critical for success in this role. Diverse backgrounds and experience are welcome including Agency Planning/Investment, Media Sales, Consulting and/or Media Client Side Knowledge of Salesforce and MS Office Suite (must be proficient in Excel). Strong media financial acumen is mandatory. Business financial acumen is preferred. Advanced understanding of the media landscape.Soft Skill Requirements: Technical skills are a point of entry for the roles at Apex but we're looking for exceptional talent with high emotional intelligence and soft skills that drives our culture. Is credible, courageous and persuasive. Displays a growth mindset to go beyond their own remit. Takes accountability when things go wrong. Empowers others, giving them space and authority in their roles. Gives recognition when individuals deliver or take risks. Is able to join the dots to develop the bigger picture strategy.Additional information Our Publicis Groupe motto "Viva La Diffrence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. Compensation Range: $121,315.00 - $194,220.00 Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.