HCVR Dual Rate Housekeeping Quality Assurance (Full Time; Varied Shift)

Job DescriptionHarrah's Cherokee Valley River Casino & Hotel Position DescriptionPOSITION TITLE: Dual RateHousekeeping Quality AssuranceDIVISION: HotelDEPARTMENT: Hotel HousekeepingGRADE/FLSA STATUS: H12/H15 - Non-ExemptBADGE TYPE/COLOR: Key - BlueREPORTS TO: Executive Housekeeper; Shift Supervisor, HousekeepingSUPERVISES: Housekeeping Clerk, Housekeeping Quality Assurance, Room Attendant, Houseperson, Laundry Attendant, Housekeeping Materials HandlerJOB SUMMARY:In your role as a Housekeeping Quality Assurance, you will be responsible for inspecting the quality of work performed by Hotel Housekeeping Team Members and ensuring it meets the standards set by the Hotel Housekeeping Management. When acting as a Supervisor, you will supervise, direct, assist, and monitor the job performance of all Hotel Housekeeping Team Members, ensuring the completion of housekeeping tasks at a level that upholds our esteemed reputation.JOB ESSENTIAL DUTIES AND RESPONSIBILITIES - HOUSEKEEPING QUALITY ASSURANCE:Responsible for leading, examining, and inspecting the quality of work performed by assigned personnel, making certain that all rooms meet Hotel Housekeeping management safety, cleanliness, and productivity standardsPerform the duties of both the Room Attendant and Houseperson as needed and serve as a role modelAssist the Shift Supervisor by recommending strategies for the day-to-day supervision of Room Attendants and Housepersons.Support the team by assigning daily tasks, maintaining cleanliness standards, and supervising their performance. Provide timely feedback, develop Team Members with a consistent, approachable demeanor, and clearly articulate expectations. Offer direction and support to ensure Team Members achieve departmental goals and effectively complete housekeeping tasksDemonstrate high levels of guest service skills consistently and delight our guests with outstanding resort-level serviceAdhere to all regulatory, company, and department policies and procedures in an ethical mannerEndorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and ValuesJOB ESSENTIAL DUTIES AND RESPONSIBILITIES - SUPERVISOR:Ensure the turnover of all vacant and clean rooms in a timely manner; verify stayovers, report early check-outs, communicate issues and discrepancies; and ensure maximum guest satisfaction with the front officeSupervise, direct, assist, and monitor the performance of all Hotel Housekeeping Team Members to ensure the completion of housekeeping tasks and perform all duties of all Hotel Housekeeping Team Members as requiredServe as a leader for Team Members while fostering teamwork, Team Member morale, motivation, and open communicationEnsure all Hotel Housekeeping Team Members are well trained with an emphasis on detail to provide service levels consistent with the accepted concept for the hotelFollow inventory and purchasing procedures to achieve budgeted expensesMaintain key control within the departmentAccountable for the follow-up with department walk-throughs, special cleaning projects, and maintaining of department cleanliness and training standardsFollow and ensure security and safety guidelines are in placeMaintain and monitor lost and found systemFollow up and reconcile all guest concerns or complaints relating to their stayComplete room inspections dailyProvide direction and support for all Team Members to achieve department goals and objectivesCoach and develop Team Members using a consistent, approachable demeanor while clearly articulating expectationsResponsible for or actively participates in the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actionsProactive with incidents and issues, ensuring resolution with Team Members and guestsOther duties as required to deliver excellent serviceAdhere to regulatory, departmental, and company policies/procedures in an ethical mannerEstablish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and ValuesMINIMUM QUALIFICATIONS:A high school diploma or GED is requiredTwo years of housekeeping experience is requiredOne year of supervisory experience is preferredMust demonstrate the following essential knowledge and skills:Must have strong interpersonal, organizational, supervisory, and guest service skills and excellent oral and written communication skillsExperience working with biohazards and knowledge in dealing with blood-borne PathogensProficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook, and must be able to operate a handheld smart deviceSelf-starter: must work without close supervision and have the ability to handle multiple priorities in a fast-paced environmentNeat, professional appearance with excellent personal hygiene*Knowledge of hotel and housekeeping computer systems and programs*Knowledge of Harrah's employment policies, BBP Training and Risk Management*Not required at time of hire; may be learned in the probationary period agreed upon at the time of hirePHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:Must be able to stoop, bend, reach, kneel, twist, grip items, work in small, shared office spaces, and walk and stand for long periodsMust be able to respond to visual and aural cues and read, write, speak, and understand EnglishMust be able to lift up to 50 pounds and carry 5 poundsMust be able to work around dogs/petsMust be able to work with various chemicalsMust be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smokeMust be able to work a flexible schedule, including weekends, evenings, and holidaysThis is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to change the above job description whenever necessary. 10.24.24About UsProud to have opened our doors in September 2015.Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta.Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.