Software Engineer

ServiceNow Developer General DescriptionAs a ServiceNow Administrator/Developer, you will move TRS into the future by automating their business processes through gathering requirements, configuring/developing, testing, deploying, and supporting software releases. As a highly trained and experienced technology expert who is a self-starter, work as a part of the ServiceNow work-team where we have respect for each other and collaborate on a daily-basis to improve the needs of TRS while working under minimal direction with considerable latitude for the use of initiative and independent judgment. Duties and ResponsibilitiesService Management / ServiceNow Administration & Development – 55% Provides technical leadership for the ServiceNow system enhancements and process improvements. This will include: analyzing complex problems, designing maintainable solutions, building/coding solutions in the ServiceNow platform to address customer needs, as well as conducting code reviews to ensure system integrity with peers, maintaining existing applications and implementing additional applications, being familiar with Client Scripts, Business Rules, Data Policies, and Access Control Lists, scripting experience (preferred), writing SQL reports/queries and upgrading the ServiceNow Platform on a regular basis. Provide technical support to ServiceNow Administrators and business unit personnel in executing and managing test processes and establishing the environments used to conduct testing of final deliverables. Work with other ServiceNow team members to troubleshoot and develop mitigation plans for resolving problems. Ensure ongoing problem determination and resolution activities. Release Management – 20% Oversees release activities of assigned applications with all appropriate areas including business customers. Identifies all deliverables included in the implementation and verifies that deliverables are ready to be installed in the environment. Determines the cause of application or environment problems by gathering information related to the problem; identifies appropriate resolution options; obtains appropriate approval; and coordinates the execution of the selected option. Technical Requirements, Analysis. Documentation & Education – 15%Assists Product Owner in gathering business requirements and gathers technical requirements to determine and author plans, goals, and objectives to support business needs as well as technical processes. Develops and presents system options and products to solve business or technological needs or issues. Maintain knowledge and technical understanding of relevant technology updates and new releases. Conducts research on new software development and methodologies and technologies and analyzes their application to current needs. Documents processes for team usage as well as customer-facing. Continue learning & education to stay abreast of the latest updates in the ServiceNow community to support the ongoing growth of the Service Management & Project Management applications for TRS.Technical Research and Evaluation – 5%Conducts research on new software development and methodologies and technologies and analyzes their application to current needs. Departmental Support – 5%Performs related work as assignedMinimum Required QualificationsEducation:Bachelor’s degree from an accredited four-year college or university.High School diploma or equivalent and additional full-time experience in systems analysis, system administration or related technical experience may substitute for the required education on a year-for-year basis. Experience: Ten (10) years of experience in IT Software Development Lifecycle Methodology including Software analysis, development, implementation and documentation.Seven (7) years of experience SDLC experience in ServiceNowSeven (7) years of experience SDLC experience with ITSMFour (4) years of experience SDLC experience with ITBMTwo (2) years of experience SDLC using Flow DesignerFour (4) years of experience Integrating ServiceNow with 3rd party applications Registration, Certification, or Licensure:ServiceNow Certified System Administrator – (certification)ServiceNow Certified System Developer - (certification)Preferred QualificationsGraduation from an accredited college or university with a bachelor’s degree in computer science, computer information systems, or management information systems.Skill in:Ten (10) years of SDLC experience in ServiceNowServiceNow Certified Implementation Specialist - (certification)Strong project management, customer service, and relationship management skillsExperience with Agile projects, ceremonies, daily scrums, backlog grooming, sprint planning, review and retrospectiveExperience implementing Configuration Management Database (CMDB), Asset Management (ITAM), Automated Test Framework (ATF), Governance Risk and Compliance (GRC) Ability to:Establish and maintain harmonious working relationship with co-workers, agency staff, and external contacts.Work effectively in a professional team environment. Physical Requirements and/or Working ConditionsWork is performed in a standard office environment and requires:Normal cognitive abilities including the ability to learn, recall, and apply certain practices and policies;Marginal or corrected visual and auditory requirements;Constant use of personal computers, copiers, printers, and telephones;The ability to move about the office to access file cabinets and office machinery;Frequent sitting and/or remaining in a stationary position; andThe ability to work under deadlines, as a team member, and in direct contact with others. Workforce ExpectationsMust be able to:Regularly, reliably, and punctually attend work;Work extended hours as necessary;Travel occasionally for work assignments and trainings;Show flexibility and adaptability toward changes in assignments and work schedules;Adhere to the agency’s internal management policies and procedures; andExhibit work behaviors consistent with agency core values.