Patient Services Associate - Labor and Delivery Unit

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?Patient Services Associate - Labor and Delivery UnitFull time, 40 hours a week11:00pm - 7:00am, 5 shifts a week, every other weekend requirement and holiday rotationSummary:Patient Service Associate (PSA) (check-in/check-out, patient registration, scheduling, telephones, and record retrieval), working in our Labor & Delivery unit.Responsibilities:Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.Responsible for arriving/departing activities of patient at any Patient Access location or department and performs point of service activities, collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise.Issues referrals and obtains pre-authorizations for patients as required and as per protocol.Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment (including how to collect a copay) or referral.Validates patient demographic/insurance information and/or registers new patients into EMR using established protocolsStaying current with communications from the Patient Access Management Team while remaining flexible and readily adopts new processes and engages in practice operation changes.Coordinates clinical and administrative aspects of the new patient scheduling encounter.Follow established downtime procedures for registrationPerforms duties in accordance with Penn Medicine and entity values, policies, and proceduresOther duties as assigned to support the unit, department, entity, and health system organizationEducation or Equivalent Experience:H.S. Diploma/GED (Required) 2+ years medical office experience or 2 years of customer service experience. Advanced degree may be considered in lieu of experience.Associate of Arts or Science (Preferred)We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.Live Your Life's WorkWe are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.