CONSUMER SERVICE ANALYST - 1

Consumer Service Analyst This is a part-time, shared position working the hours of 10:00 a.m. 2:00 p.m. Minimum Requirements: A high school diploma or its equivalent. Job Duties: Handles telephone, live chat and email inquiries, complaints and requests from consumers, business owners, and other interested parties regarding program areas administered by the division, nonregulated areas and general consumer information. Refers telephone, live chat and email inquiries to the proper office, section or agency when appropriate. Provides applicants with guidance regarding registration and exemption under the regulatory functions of the division. Assists consumers filing complaints with the division or seeking information, whether specific or general. Uses computer equipment to search and store data and to enter necessary information to process a call, live chat or email. Handles requests for consumer complaint forms, brochures, registration packages, and any other materials available from the division. Timely processes and fulfills requests for written information or materials. Performs research necessary to answer questions and assist consumers and others in a variety of subject areas; reviews current literature on consumerism to stay abreast of the latest developments. Performs other duties as assigned by supervisor. The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal holiday each year; State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com); Flexible Spending Accounts; Tuition waivers; And more! For a complete list of benefits, visit www.mybenefits.myflorida.com. For an estimate of the total compensation package for this position, please visit the "Total Compensation Estimator Tool" located above under the "Posting Closing Date." Location: Tallahassee, FL, US, 32301