VP, Product - Intelligent Routing & Workforce Optimization

A leading financial services company is seeking a VP, Product to define and execute the strategy for Contact Center Routing and Workforce Planning. This role involves developing and delivering intelligent routing solutions to enhance customer engagement across channels. The ideal candidate will have over 8 years of experience in product management, strong leadership in cross-functional teams, and a proven ability to implement agile methodologies for continuous improvement. This position offers a competitive salary and benefits based in Kansas City.#J-18808-Ljbffr