Digital Workplace Collaboration Technology Manager

Digital Workplace Collaboration Technology ManagerCooley is seeking a Digital Workplace & Collaboration Technology Manager to join the Technology Platforms & Applications team.Position summaryCooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. To that end, The Digital Workplace & Collaboration Technology Manager will lead the strategy, architecture, technical and operational execution of the firm's digital workplace platforms, with a focus on Microsoft 365 digital workplace and collaboration solutions. This role is responsible for shaping how the firm designs, governs, and optimizes Microsoft 365 collaboration and digital workplace solutions for effective use and adoption. The manager will provide both hands-on technical depth and strategic oversight, balancing immediate operational needs with long-term planning. Specific duties and responsibilities include, but are not limited to, the following:Position responsibilitiesPlatform Ownership & StrategyServe as the technical and operational owner for Microsoft 365-based collaboration and digital workplace platforms including Microsoft Teams, OneDrive, Exchange Online, and other solutions as deemed necessary for the firm's Digital Workplace strategyManage the licensing of Microsoft 365 collaboration and digital workplace technologiesDefine and maintain the architectural standards, governance models, and best practices for Microsoft 365 collaboration and digital workplace solutions to ensure effective adoption and safe use of these platformsOwn the Microsoft 365 collaboration and digital workplace roadmap, aligning platform evolution with firm business needs and Digital Workplace StrategyGovernance & CompliancePartner with security and information governance teams to ensure all solutions meet firm and regulatory standardsEstablish and maintain governance frameworks for site and team provisioning, information architecture, permissions and access models, content lifecycle and retentionTechnical LeadershipEstablish and maintain technical playbooks, documentation standards, and operational proceduresDefine and support a Tier 3 (T3) escalation model, while enabling effective knowledge transfer to Tier 1 and Tier 2 support teams to reduce unnecessary escalationsOversee Exchange Online configuration as it relates to collaboration, calendaring, shared mailboxes, and M365 GroupsCoordinate development and delivery efforts across internal and external technical teamsAct as an escalation point for complex system issues, performance tuning, and platform troubleshootingTeam LeadershipSet technical direction, standards, and priorities for the teamServe as subject matter expert for Microsoft 365 collaboration technologiesServe as direct supervisor and mentor to direct reportsProvide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Manage staffing coverage, review and process time logs/time off requestsSupport business professional development and continued educational opportunitiesIn collaboration with immediate supervisor and central HR, participate in hiring, performance appraisals, counseling, termination and other employee lifecycle eventsAll other duties as assigned or requiredSkills and experienceRequiredAfter orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applicationsAbility to work extended and/or weekend hours, as requiredAbility to travel, as required5+ years applicable experience in the field (e.g., enterprise architecture, solution design, and/or digital workplace engineering). Senior level candidates considered with 7+ years applicable experience.Deep technical expertise in Microsoft 365 collaboration platforms, including Microsoft Teams, OneDrive, Outlook/Exchange Online, and other M365 solutionsStrong understanding of Microsoft 365 governance, environment management, and licensing modelsPreferredBachelor's degreeSupervisory experienceExperience driving adoption and user enablement of Microsoft 365 collaboration platforms and digital workplace technologiesUnderstanding of identity management, data compliance and information security in cloud environmentsFamiliarity with Copilot, Microsoft Graph, and collaboration analyticsBackground in information architecture and enterprise content managementExperience partnering with security, information governance, and infrastructure teams in regulated environmentsExperience leading technical staff, cross-functional teams and managing external development partnersCompetenciesAbility to translate business needs into technical solutionsStrategic thinker with strong architectural and analytical skillsExcellent problem-solving and decision-making abilityProven leadership and mentoring skillsExceptional collaboration and communication with technical and non-technical teamsSelf-directed, adaptable, and able to manage multiple prioritiesService-oriented mindset with high accountability and ownershipEntrepreneurial by natureExcellent attention to detailExceptional interpersonal and communication skills with ability to facilitate and solve problemsAbility to organize, prioritize and coordinate multiple activities often under tight timelinesAbility to drive projects to completion and achieve goalsStrong judgmentTeam-player with collaborative spiritUnwavering ability to handle and maintain confidentiality regarding firm information, projects, client dataHigh level of professionalism at all timesAbility to lead through influence and develop talentProactive, analytical mindsetEffective presentation skillsCooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.EOE.The expected annual pay range for this position with a full-time schedule is $120,000 - $175,000. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short-term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.J-18808-Ljbffr