Field Service Engineer

Gator Bio is at the forefront of biolayer interferometry (BLI) technology, delivering real-time, label-free analysis systems to support breakthroughs in biomolecular interactions. The Gator® instrument suite, including models such as the Gator® Pro, Pivot, Prime, Pilot, and Plus, empower researchers across diverse applications, from antibody discovery to small molecule analysis. By joining Gator Bio, you’ll contribute to meaningful advancements in life sciences and support leading-edge research tools designed for efficiency and reliability.The Field Service Engineer reports to the Field Service Manager. The Field Service Engineer will be responsible for providing support for a wide range of technical equipment and systems, both internal and on-site at the customer's location. As part of the Customer Success team, the Field Service Engineer ensures high standards of performance across Gator Bio’s portfolio, helping to minimize downtime and enhance the user experience for Gator Bio’s research clientele.Essential Duties And ResponsibilitiesManage, perform, and document all on-site installation, repair, calibration, preventative maintenance, inspection, and test tasks in a timely and detailed manner for BLI instrumentationAbility to adjust coordinates, adjust spectrometer parameters, replace parts etcDiagnose alarms, errors or technical/mechanical problems and implement proper solutionsPerform and document system validation (IQ/OQ/PQ) Triage, schedule, and provide customer support by telephone, email, or customer visitsCooperate and communicate effectively with customers, project teams, engineering team, sales and othersPrioritized and plan work activities to make the most efficient use of allotted timeReport and contribute recommendations for products in developmentDocument tasks performed at customer sites with Gator’s CRMLog all customer visits and generate new service-related documentsReport quality issues to Gator’s QMS and accomplish tasks in a timely mannerRepresent Gator Bio in a constructive way to continue or help build positive customer relationshipsProduce timely and accurate expense reportsAll job duties as assigned. QualificationsMinimum of BS in bioengineering, engineering, optical engineering, or related fieldMinimum three years of hands-on experience of instrumentation serviceAbility to troubleshoot, test, repair and service technical and mechanical equipmentAbility to adapt to changes in work schedule and alter travel plans accordinglyBasic wet lab skills (e.g. pipetting, making dilutions, etc) highly desiredKnowledge of IQ/OQ/PQ a plusExcellent interpersonal and verbal communications skillsHighly organized and able to work independentlyTravel 50-75% (Domestic and International)Position RequirementsTo perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Ability to lift, push, pull, carry, and/or move 50+ lbsThis role will require long periods of standing, walking, and sittingThe employee will be required to use their hands for computer work, phone calls, and pipettingMust pass a health screeningWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.