Director of Service and Fleet Operations

Job DescriptionWe are seeking a Director of Service & Fleet Operations based out of our Corporate Office in Hudson, Ohio, to provide strategic leadership in shaping field service policies, optimizing service delivery, and driving initiatives that enhance value for both ForTec's internal and external customers. Essential functions of this position include:Lead and manage the Service and Fleet team, overseeing employee selection, training, development, and performance management.Drive daily service team operations to achieve service objectives and enhance customer experiences.Develop and execute a strategic service and fleet plan aligned with company goals to maximize equipment uptime and reliability.Establish and achieve service revenue and expense targets that are in line with ForTec’s overall growth strategy.Identify and implement an organization-wide strategic service and fleet plan that aligns with company goals and develop a KPI reporting process to identify areas or locations that need improvement.Drive continuous improvement initiatives, identify opportunities for efficiency gains, cost reduction, and enhanced service quality.Develop and maintain a fleet replacement strategy based on specific utilization, life cycle costs, maintenance history and field performance.Manage vendor relationships, ensuring high-quality service and compliance with agreements.Conduct team meetings to communicate objectives, provide feedback, and track performance.Conduct annual fleet planning meetings to establish fleet and equipment needs, requirements, and functionality to support current and future business activities.Report regularly to senior management on key performance metrics and areas for improvement.