Help Desk

Helpdesk Location: Dublin, CA US(Onsite Day1) PFB Job description Desktop Support (Windows / Mac) – Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices Ticket Management / Escalations (Incident & Request) – Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge. AD and Exchange Provisioning – Maintains users, groups, and DLs File & Print Management – Provisioning and troubleshooting Hardware and Software Deployment – Desktop and laptop imaging and software deployment. Mobile Device Support – Managing Apple, Android, and other mobile devices Endpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF) IT Solutions - Recommending and implementing new solutions to improve the Service Desk environment through Self Service and automation. You’ve got what it takes if you have... · 5+ years of experience working on a ServiceDesk · 2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF · Bachelor’s degree, technical certificate or equivalent work experience · Strong understanding of ITIL Foundations and prior administration of Service Now · Expertise with MS Windows and Mac OS Operating Systems · Excellent technical documentation skills are a must · Strong analytical, troubleshooting, and problem-solving skills · Must be a quick learner with exceptional communication skills · Perform inventory management for all hardware Below will add on. · ITIL Certification · IT Security Awareness – HIPAA, FedRAMP, SOC II Job Type: Contract Pay: $19.40 - $23.36 per hour Schedule: Day shift Work Location: In person